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Journeyman

mint app

does anyone know what's going on with the mint app and sprint. I have contacted mint and they said that sprint is blocking their ip and when I contact sprint they seem to not even know what the mint app is let alone what im talking about. any help would be greatly appreciated

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Accepted Solutions
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Sprint is not blocking Mint because I used it all the time on the many phones and tablets I test and my personal phone.  More than likely, it's the other way around, Mint do not like our IPs or it has not updated to IPv6.

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46 REPLIES 46
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Sprint Employee

Hi TIMRID2000 ! Hope you're doing fine. I'd like to ask, what's the specific issue you're having with the app? Are you unable to install it? Unable to access it? Please give us more details, so that I can better assist you. 


Ciara
Sprint Social Care
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mint is a budgeting app/website. they pull my account info from sprint to remind me when and how much my bill is and for the last 6 months or so you have been blocking their IP address. 

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Do you receive any error message? If yes, which one? Also, were you informed by Mint support team that the issue was happening with Sprint customers in general?


Ciara
Sprint Social Care
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yes I was told several times by mint that sprint is blocking their IP address 

 

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so are you not going to reply and let me know anything

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Good morning. This issue was escalated and we are waiting on an update. Will get back to you once we have a reply. 


Juan
Sprint Social Care
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Ok it’s been a few weeks so we have an update or is everything just being forgotten 

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Sorry for the delay in my response. Have you tried turning the Pop Up blockers off? 


Ciara
Sprint Social Care
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It’s not a pop up blocker issue. Mint told me that sprint is actively blocking there IP address 

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We were advised by our tech department that the issue is on Mint's side and not Sprint. You should contact them. 


Juan
Sprint Social Care
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No mint still insists it is sprint

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