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mint app

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Journeyman

mint app

does anyone know what's going on with the mint app and sprint. I have contacted mint and they said that sprint is blocking their ip and when I contact sprint they seem to not even know what the mint app is let alone what im talking about. any help would be greatly appreciated

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33 REPLIES 33
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Sprint Employee

Re: mint app

Hi TIMRID2000 ! Hope you're doing fine. I'd like to ask, what's the specific issue you're having with the app? Are you unable to install it? Unable to access it? Please give us more details, so that I can better assist you. 


Ciara
Sprint Social Care
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Journeyman

Re: mint app

mint is a budgeting app/website. they pull my account info from sprint to remind me when and how much my bill is and for the last 6 months or so you have been blocking their IP address. 

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Sprint Employee

Re: mint app

Do you receive any error message? If yes, which one? Also, were you informed by Mint support team that the issue was happening with Sprint customers in general?


Ciara
Sprint Social Care
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Journeyman

Re: mint app

yes I was told several times by mint that sprint is blocking their IP address 

 

Screen Shot 2020-02-23 at 11.38.13 AM.pngScreen Shot 2020-02-23 at 11.38.34 AM.png

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Journeyman

Re: mint app

so are you not going to reply and let me know anything

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Sprint Employee

Re: mint app

Good morning. This issue was escalated and we are waiting on an update. Will get back to you once we have a reply. 


Juan
Sprint Social Care
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Journeyman

Re: mint app

Ok it’s been a few weeks so we have an update or is everything just being forgotten 

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Sprint Employee

Re: mint app

Sorry for the delay in my response. Have you tried turning the Pop Up blockers off? 


Ciara
Sprint Social Care
Journeyman

Re: mint app

It’s not a pop up blocker issue. Mint told me that sprint is actively blocking there IP address 

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Sprint Employee

Re: mint app

We were advised by our tech department that the issue is on Mint's side and not Sprint. You should contact them. 


Juan
Sprint Social Care
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Journeyman

Re: mint app

No mint still insists it is sprint

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