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"Forgot Sprint pin" button Broken, broken link to "forgot pin" (My sprint account)

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Journeyman

"Forgot Sprint pin" button Broken, broken link to "forgot pin" (My sprint account)

I've had chats with 5 agents so far and they're not understanding what is going on.

 

I need to reset my PIN

My phone is broken

I'm in my Sprint account on desktop pc

I go to My account info, Account PIN/Security Question, 

I'm trying to click the "Forgot PIN".  and the button does not respond. Clicking it does nothing. No pop up, no error page, nothing.

 

This is the link address it's assigned to. 

https://mysprint.sprint.com/mysprint/pages/secure/mypreferences/modals/subscription_list_on_account....

 

Opening it in a new tab does nothing.

 

I've tried Brave Browser and Firefox. I don't have any other computer to try. 

 

 

1 REPLY 1
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Sprint Social Care

Good day! Were you able to get this matter rectified? Also, have you tried removing all your open tabs the do it over? 

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