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What to expect from 'Best' 'Good' 'Fair' coverage?

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Wizard

You are experiencing coverage problems and have used the Sprint Coverage tool at http://coverage.sprint.com to check the quality of voice service in your area.  Now you may want to know what exaclty the results mean for you.  Here are some more detailed definitions and symptoms of each:

Best Coverage

  • You should expect good service outdoors and indoors
  • In Best coverage small pockets of poor service can still be experienced based on obstructions, foliage and terrain.


Good Coverage

  • You should expect good service outdoors and may experience good service indoors.
  • In Good coverage small pockets of poor service can still be experienced based on obstructions, foliage and terrain.
  • Indoor coverage may be better in certain locations in the building.


Fair Coverage

  • You may experience issues using service outdoors and indoors.
  • You are very likely to experience coverage gaps in these areas.
  • Indoor coverage may be isolated to certain locations in the building.


Fringe Coverage (Coverage address is at the edge around Sprint coverage)

  • No Service
  • Dropped calls
  • At the edge of coverage where a cell site is not available to hand off the call.
  • Higher volume of coverage issues at this location, especially during peak usage times.


Roaming (CDMA)

  • You may experience issues using service outdoors and indoors. When data roaming is not available, messaging and other features may have limited functionality.
  • Calls are supported by another company’s cell sites and coverage issues may be experienced.

Following is a list of possible issues, their symptoms and causes that may help you understand why you're experiencing certain problems even if you're on a best or good coverage area.  Of course, it is always possible that a cell site is malfunctioning.  If the problem has started happening at a specific location on a specific date, is happening at any hour of the day and/or is impacting multiple Sprint devices, you should report the problem to Customer Care (*2 from your phone or http://www.sprint.com/chat) to get a ticket opened.

SymptomsCauses
Audio Issues
  • Dead air
  • Speech may be garbled, distorted, slurred, sluggish
  • Echo
  • Cross talk
  • Fading in and out
  • High traffic areas may cause garbled or distorted audio problems during peak times.
  • Cell site capacity issue that does not allow the call to connect resulting in dead air.
  • The audio problem may be a result of the other caller's service or phone.
  • Equipment damage or a broken accessory can cause audio distortion or low volume.
Blocked Calls
  • Fast busy
  • Please Try Again heard or displayed.
  • All Circuits are Busy heard
  • Dialing seen on phone
  • Redialing seen on phone
  • Phone does not receive call or goes directly to voicemail
  • High capacity and usage on the cell site or lines to the cell site, most often during peak times.
  • Continue to attempt the call.
Coverage Change
  • Sudden change in service received at a specific location, including No Service or increase in blocked or dropped calls
  • Network outage.
  • Seasonal changes such as leaves on trees, weather changes, etc).
  • New obstructions such as new buildings.
  • Adjustments made by network teams to increase tower performance.
Coverage Hole
  • No Service
  • Dropped calls
  • Signal is interrupted by an obstruction.
  • Examples: Trees, hills, valleys, water, buildings, elevators, and tunnels.
Dead Air or One Way Audio
  • Sees timer ticking on phone but hears nothing
  • One party can hear the call and the other can not
  • High capacity and usage on the cell site or lines to the cell site, most often during peak times.
  • Possible problem on the lines to the cell site.

Dropped Calls

  • Call Dropped seen on phone
  • Call Lost seen on phone
  • Call is ended abruptly.
  • Signal is interrupted by an obstruction. Examples: Trees, hills, valleys, water, buildings, elevators, and tunnels.
  • Handing off a call from one cell site to another failed, hard cutoff.
  • High capacity and usage on a cell site.
  • Handing of a call from a Sprint cell site to a roaming site that failed (CDMA).
No Service
  • No Service seen on phone
  • Hears error message, provisioning issue and is not a coverage (CDMA).
  • Service required or Blank screen displayed on phone, equipment related, not coverage.
  • Phone is in a roaming area where Sprint® or Nextel® service is not available.
  • Phone is set to Sprint Only to limit roaming (CDMA).
  • Equipment issue.
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