CANNOT RECEIVE CALLS OUTSIDE ILLINOIS AREA CODES

[tnayve001]

I moved to California and kept the phone number I had for years. For a week now, I can't receive incoming calls outside the Illinois area codes. I called Sprint and a rep tried to update the carrier settings and it didn't work. It was recommended that I update my iPhone 6 Plus to an iPhone 7 so I did. I got the phone last night, set it up and the problem still exist. CAN SOMEONE PLEASE HELP ME ? Incoming call shade on my phone gets an error message " check area code and numbers as it is out of service". Outbound calls and texts are fine. Lately, voicemails are a day late. 17 years with Sprint and if this didn't get fix, it's time to move on. I'm beginning to think I'm so stupid for staying this long. This is so frustrating!!!!!!😡😡😡😡😡

[Sprint_Carlos]

tnayve001, we would hate to lose you after 17 years with us. We know service issue can be a hassle, but we'd like to determine what is happening. I'd like to review the previous process followed to follow the next steps in resolving this issue. Please check your inbox, I sent you a Private message to further assist you.