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3 phones with ZERO bars..less than 2 miles from TWO towers 46350

Journeyman

3 phones with ZERO bars..less than 2 miles from TWO towers 46350

Woke up this morning to our three Sprint phones having ZERO bars....no roaming either. Can't call customer service, can't receive any data, can't send text messages, and we have NO LANDLINE. What is the issue????? We have a Motorola Photon and Samsung Epic Touch 4G on this plan and an LG bar phone on another...we get a red 'x' as is NO SERVICE AT ALL...the Photon did cycle the bars once or twice, going from no service, to full 3G bars, down to 1, and finally zero with red x for the last hour.

3 REPLIES 3

Re: 3 phones with ZERO bars..less than 2 miles from TWO towers 46350

I am seeing a couple of tower outages in your calling market. Technicians are working hard to get this issues resolved as soon as possible. ETR shows for ticket number 9151501 for 05/28/2012 12:36 CST and ETR for ticket 9042397 05/29/2012. The ETR is just an estimate and are subject to change at anytime.

3G Browsing,EVDO Connection,Voice 9151501 At 2012/05/28 09:00:29 we experienced the following Problem(s) in the Chicago : Non-MSA Market: Voice (Out of service) EVDO Connection (No Service) 3G Browsing (Out of service) *LOS*FW-FTWAYN1BSM1-7 cell sites FAILED AT 09:00 GMT . 05/28/2012 04:00:00 CST 2 05/28/2012 12:36:26 CST 05/28/2012 04:42:45 CST CH03HO079 Laporte IN 46350
Single Cellsite 9042397 At 2012/05/28 09:01:28 we experienced the following Problem(s) in the Chicago : Non-MSA Market: Single Cellsite (Out of Service) . 05/28/2012 04:01:00 CST 3 05/29/2012 05:36:52 CST 05/28/2012 05:43:11 CST CH72XC004 La Porte IN 46350

We are also upgrading the towers in your area. Details are below.

Ticket number 70240

Cell Site is being upgraded to Network Vision. Temporary impairments causing increased Drops and Blocks may occur, in addition to instances of missed calls/calls rolling to voicemail, and other voice service anomalies.  Upgrade should be complete soon and service should be improved.

I can understand this is frustrating for you and we are aware of this issue. I can assure you we are working to not only fix it, but improve your overall customer experience in the area. I will report this issue to our network team.

Journeyman

Re: 3 phones with ZERO bars..less than 2 miles from TWO towers 46350

We've power-cycled all three phones and switched them to Airplain mode and back..and still no service.

Journeyman

Re: 3 phones with ZERO bars..less than 2 miles from TWO towers 46350

As you can imagine, it is VERY frustrating and bad for business when customers and family cannot contact us.  It is also frustrating when a Sprint Rep tells me I have to replace the GPS antenna on my airwave at at Radio Shack store and the salesperson there is the one who tells me that Sprint has tower issues!!!!  This has been going on since Thursday.  We appreciate all the had work going on behind the scenes, but so far no timeframe for resolution is provided.  Will we get a discount or credit on our phone bills for this?  Or are we in the stage where the service contract does not require the service provider to actually provide service?  I had this problem with AT$T and was really hoping not to have it start again with Sprint.  The increase in cell usage during the Summer months should not be any great surprise for Sprint or any other carrier at Myrtel Beach or any other tourist area.  It's called PLANNING.  I may be forced to get a land line just to be able to call 911 in the event of an emergency in my apartment.

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