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3G Outage / Service Intermittent Davis CA 95618

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Journeyman

3G Outage / Service Intermittent Davis CA 95618

Service is intermittant with my EVO 4G LTE in Davis, CA 95618.

Sprint service previous has been very good here with EVO 4G and before with EVO LTE 4G.

Starting today coverage has been intermittent and I have missed / dropped several calls.

Furthermore, text messages have failed to arrive on both my phone and my wife's phone.

If this continues, I expect to have to raise hell at the Sprint store and get them to cancel my account.

I depend on my Sprint phone as my personal and business phone and cannot function without it.

Is there a Sprint outage in Davis CA 95618 or is this the new normal after the roll out?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: 3G Outage / Service Intermittent Davis CA 95618

I am so sorry your call dropped. I just looked at the network outage board and I am showing a tower near your location is out of service. We are now aware of this and technicians are working hard to resolve. I show an ETR of 08/16/2012. Just a reminder, the ETR is just an estimate and can change at anytime. Details of the outage is below.

Single Cellsite 9370947 At 2012/08/15 12:46:28 we experienced the following Problem(s) in the Upper Central Valley : Yolo Market: Single Cellsite (Out of Service) . 08/15/2012 07:46:00 CST 3 08/16/2012 08:39:19 CST 08/15/2012 08:39:14 CST FN04XC224 Davis CA 95616

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7 REPLIES 7
Journeyman

Re: 3G Outage / Service Intermittent Davis CA 95618

Major Intersection:

Mace Blvd & Cowell Blvd, Davis, CA

Re: 3G Outage / Service Intermittent Davis CA 95618

Thanks for the intersections. I have looked at the towers and it seems like the time that you have posted this message, the towers did report something out of the ordinary. Have you tried powering off your device for a full minute and turn back on and try it out?

Ray

Journeyman

Re: 3G Outage / Service Intermittent Davis CA 95618

Rebooted both devices for a full minute.

After reboot I have only 1 bar and service is very poor.

Journeyman

Re: 3G Outage / Service Intermittent Davis CA 95618

Another reboot hoping to get this fixed before my first customer call of the day...

Did not work, the call dropped. I was so embarrassed!

Yesterday having dropped calls with friends was one thing, but now it's hurting my business.

Journeyman

Re: 3G Outage / Service Intermittent Davis CA 95618

Earlier This Year:

Ping: 176ms

Download: 3005kbps

Upload 595kbps

Current:

Ping: 798ms

Download: 98kbps

Upload: 191kbps

Re: 3G Outage / Service Intermittent Davis CA 95618

I am so sorry your call dropped. I just looked at the network outage board and I am showing a tower near your location is out of service. We are now aware of this and technicians are working hard to resolve. I show an ETR of 08/16/2012. Just a reminder, the ETR is just an estimate and can change at anytime. Details of the outage is below.

Single Cellsite 9370947 At 2012/08/15 12:46:28 we experienced the following Problem(s) in the Upper Central Valley : Yolo Market: Single Cellsite (Out of Service) . 08/15/2012 07:46:00 CST 3 08/16/2012 08:39:19 CST 08/15/2012 08:39:14 CST FN04XC224 Davis CA 95616

View solution in original post

Journeyman

Re: 3G Outage / Service Intermittent Davis CA 95618

Testing Sprint Network Performance Today

Ping:           198ms

Download:  1357kbps

Upload       917kbps

Not back up to the speeds we had in April/March timeframe of this year, however, voice call dropping has stopped.

I was able to travel just 20 miles into Sacramento and get great Sprint service today for work.

When I got home today the EVO LTE was performing much better and I was able to make and take calls.

Hopefully the improvements will continue back to the old 3G speeds we had but for now, this is acceptable.

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