Below is a link explaing.. This could be an issue until sometime mid June..
I have experienced the same issues with the Sprint network in the NW suburbs of Chicago for the past month. I have contacted Sprint for the third time this month today and was finally told that they were upgrading their network. Nothing was said about any upgrades in prior conversations. Sprint sent me their Airave signal booster so at least I get better phone service at home, but now I don't get data service at home at all. I spoke with several customer service reps and was told by one that if the issue is network related, I can cancel the service without paying early termination fees. Then I was told that these disruptions were not considered to be network related????? I don't understand what "network" issues are then. If the Sprint rep can't hear every other word I say or the call gets disconnected because of work or repairs being performed on their system, it seems like a network related issue to me. I am very upset with Sprint service at this time and will start comparing other service providers this weekend.
I upgraded last week to the new Samsung Galaxy SIII from my old original EVO 4G. While 3G on the EVO was getting worse all the time, the SIII either rarely gets more than one bar on the service signal or states full signal but barely has one. I cannot even get dialup speed on this phone. On WiFI it works grate but its a phone and not a Kindle Fire. I cannot get a signle web page to load without multiple attempts and the other day that took 30 minutes. Having just paid $275 for this phone, SPRINT YOU NEED TO DO SOMETHING OR NOT CHARGE FOR SERVICE UNTIL IT ACTUALLY EXISTS! Shame on you! Sprint, if you were a fast food hamburger shop, you would be touting the biggest best burgers served faster than most places and actually only give your customers a few seasame seeds off a bun after waiting in line an hour.
I'm also in the same boat, started about 3 weeks ago for me in 60428 I’m near the intersection of I-80 and I-294 and I saw someone in another thread advised he gets dropped there every time. Phone is unusable at home, not just spotty, completely unusable. I have to drive about 4 blocks away before I start getting texts and data or can make a call. I have another phone on my account in the 60126 Elmhurst area and they are the reporting the same issue.
I did a hard reset on the phone thinking maybe it was a misbehaving app or something, reran all the android updates, checked for firmware etc. and it still didn’t correct it.
When at home I’ll get 1 or two bars but it will drop to the no signal "do not enter sign" and then back to 1 or 2 bars every 20 secs or so I’d say. It seems like the phone is really struggling as it will drain the battery very quickly. Even if I have a few bars and try to send a text as soon as I send it will drop the connection completely. I’ve never had less than 3 or 4 bars and stable when at home until about 3 weeks ago.
I understand projects like these can be difficult to implement and I’m sure their techs are under the gun to get this done, so I don’t want to join a witch hunt for sprint at this point I guess. But I have been looking at the new Gal S III and not being under a contract is making it difficult not to just move to Verizon. I really think sprint should do something for their customers to keep them, especially since a lot people pay almost a small car payment in phone bills.
They have been upgrading in my area 60140 since March. The service has been just horrible. I am ready to cancel all five lines. I called customer service and they told me they were done with the upgrades. My calls still drop all the time and I get my text messages hours later. I have to go outside to make calls when I am at my sisters house and cannot make calls from my office at work or get any kind of internet connection. When I call customer service they only want to give me a $25.00 credit. I have only been able to use my phone half of the time yet expected to pay my full bill. That is unacceptable. I pay 250.00 a month for service I cant use and am told I can only receive a 25.00 credit? Time to start looking at a new phone provider. I am willing to pay the 600 in early termination fees to have a service that works. Sorry I ever left US Cellular I never had dropped calls. Looks like I am going back to them.
I also continue to have spotty service, no service, sometimes it shows bars, but no 3g and no 4g, sometimes it shows bars and I get no service.
I called and complained a few months ago and received 4 - $25 credits (1 per month for 4 months) and was told the service upgrade should be complete by July 2012.
It is now September and the service is still lackluster.
I ride the metra daily and some days the service is better than others.
1. In JUNE 2012, I could no longer download
pics or send pics to my email OR MAKE CALLS OUT on Virgin Mobile. Called Sprint
Executive Office - Vanessa Brown: 817-215-3602
2. She had me call the Executive Office at
Virgin: First person said "the towers" were down for 9 months and due
back up IN NOVEMBER 2012. Next person at the Executive Office said the towers
were down for ONE YEAR and were in the RED ZONE and HAD NO DATE TO RETURN. I
was told Virgin Mobile are like Titanic bottom deckers: third rate piggybacking
3. I aske what compensation
would be given for this down service IN CHICAGO and was told NONE. I said, what
if I just bought a new 499 phone and a top up card? No warning, no update,
nothing. They said: NO COMPENSATION. "We don't do not guarantee
4. De-activated the Virgin
Mobiile phone. Got a new Virgin Mobile phone with a new number, new MEID. Could
not make calls out. Returned phone to Best Buy.
5. Got another Virgin Mobile
phone. Got a new Virgin Mobile number, new MEID. October 3, 2012. THE PHONE
DOES NOT RING. REPEAT: NO CALLS RING - THEY ALL GO TO VOICEMAIL *IF THEY GO TO
VOICEMAIL* NO OUTGOING CALLS TO VIRGIN MOBILE OR SPRINT CUSTOMERS RING ON ANY
6. Call Customer Service on
October 14, 2012: Called 9x. Told to take my "broken" phone back to
Best Buy. However, that IS AFTER THE TECH DEPT HAD ME RE-PROGRAM MY PHONE 6x
OVER 4 hours, put me on hold and never come back, tell me to get a new phone
and be put on hold 32 minutes - 3x told that Virgin Mobile would NOT replace my
phone because it was LESS THAN A MONTH OLD - I said Best Buy will not take the
phone back as I threw out the original packaging - Virgin said, too bad.
7. Virgin reps tried to call my
phone. The phone never rang.
8. Call 8 and 9 to Virgin: reps
tell me THE TOWERS ARE DOWN in 50 zipcodes in Chicago from October 3 - October
22. (now why was I told to buy a new phone?)
9. Monday, october 15, 2012:
called Virgin Mobile Executive Office which "represents" the
corporate CEO team. Steven Shoecraft who DID NOT LEAVE ON HIS VOICE MAIL THAT
HE IS OUT OF THE OFFICE UNTIIL OCTOBER 17.
10. Called back, talked to
SUSAN EISENBERGER: 817-215-3681, who said she can see THE TOWERS TO 50 ZIPCODES
ARE DOWN IN CHICAGO. She said to call her back in an hour: I CANNOT MAKE CALLS
OUT TO SPRINT OR VIRGIN. DUH! She cannot call me back. We arrange for me to
call her at 3:00pm. 3pm I stop all my activity, call
Ms. Eisenberger and she says, "You did not think we
would have service fixed in an hour, did you?" Call me back
tomorrow, late, around 4:00pm. Then, she switched to: Call me back AT
THE END OF THE WEEK. Is there compensation? "No, you are
not guaranteed service."
11. Call Ms. Eisenberger's
boss: RICHARD LANG: 817-698-2405. He says he can't see the tower situation any
better than Ms. Eisenberger, but the zipcodes are all down for voice calls. He
said he was surprised I could make outgoing calls. HE SAID WE WILL TALK ABOUT
COMPENSATION MAYBE - a day for a day - who cares you were on the phone
re-starting your phone 9x and told to buy a new phone over 4 hours - you can
just eat that time, he didn't say, you can eat that time, but you know what he
did say: WE DO NOT GUARANTEE SERVICE. So maybe, maybe not IF THE SERVICE EVER
WORKS, you may or may not get compensated.
12. Call MINDY: 913-439-5441 on
Tuesday, October 16, 2012: - tell her What RICHARD LANG SAID, she says she will
go to HER BOSS who is OVER THE EXECUTIVE OFFICE. Minday calls RICHARD LANG.
13. RICHARD LANG calls me and
says: "YOU CALLED MINDY. How can I help you?" YOU CAN GET MY PHONE TO
RING AND GET MY PHONE TO RING ANOTHER SPRINT OR VIRGIN PHONE LIKE I COMPLAINED
14. MINDY gets her boss MR.
GUNDERSON to call me. HE SAYS HE IS GOING TO GORILLA CALL ME WITH RICHARD LANG,
SUSAN EISENBERGER, MINDY, AND HIMSELF ON THE PHONE in a conference call. I said
I REFUSE TO TALK TO ANYONE ELSE EXCEPT HIM - I DON'T NEED 4 VIRGIN MOBILE
PEOPLE ON A CONFERENCE CALL WHO HAVE ALREADY DONE NOTHING FOR ME. MR. GUNDERSON
says I MUST TALK TO ALL OF THEM, "THIS IS WHAT IS GOING TO HAPPEN."
Sounds pretty ill. I say, no thank you. I say I have 2 concerns: 1. WHEN IS MY
PHONE GOING TO RING, 2. HOW ARE YOU GOING TO COMPENSATE ME? MR. GUNDERSON says
"WE ARE NOT GOING TO RESOLVE YOUR TWO CONCERNS IN THIS CONVERSATION."
I say I am hanging up the phone.
14. Mindy calls me back and
apologizes for the "team's" behavior.
15. I got out and buy a new
phone with another carrier. Next to me at Best Buy is a guy buying a $499
SPRINT PHONE and second line for his family.