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3g service in Springfield, MO (65804)

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Journeyman

3g service in Springfield, MO (65804)

3g speeds for the last week have been very poor with frequent Error 104 messages.  Outages have been reported and NEB tickets have been open for about a week.  Any idea what to expect in terms of these getting resolved?

3 REPLIES 3
Sprint Product Ambassador

3g service in Springfield, MO (65804)

8174891 -- BTS 193 IS BLOCKING HEAVILY DUE TO THE SIX FLAGS FRIGHT FESTIVAL STARTING.  Cleared as traffic reduced.

8064697 --  CELL SITE CAPACITY ISSUE, flagged for site upgrade in the next 90 days.

Product Ambassador, long time Sprint employee
Journeyman

3g service in Springfield, MO (65804)

Thank you.  First one looks suspect as we are 200  miles from Six Flags.  That said, Speedtest-type tests are showing 20-30 kbps download speeds and it actually feels much slower.  This isn't 3g.

Master

Re: 3g service in Springfield, MO (65804)

timbollama1- I'm sorry that you're having issue with the Voice and Data service. I checked your service coverage and there is a Network Ticket opened for the cell site issue. Our engineers are working on to make sure issue is resolved ASAP.

Single Cellsite 8151266 At 2011/10/12 20:17:22 we experienced the following Problem(s) in the Missouri : Springfield, MO Market: Single Cellsite (Intermittent service) EVDO BLK RATE 38.6% 10/12/2011 15:17:00 CST 10/13/2011 06:38:30 CST 3 Not Cleared 10/12/2011 15:38:46 CST ST06RW501 Springfield MO 65804

Ticket Number 8174891- 3G Browsing issue.

Hope this helps.

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