cancel
Showing results for 
Search instead for 
Did you mean: 

Cell tower down??

Highlighted
Journeyman

Cell tower down??

For the past month I cannot get a decent signal (3bars or more) anywhere outside of Tampa Florida. I was told there is a tower that’s down in the area of western Pasco county. I am a new customer and so far not very impressed. 

22 REPLIES 22
Highlighted

@Egambaro, what phone do you have?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

@dramacrazie1, there is quite a bit of extended LTE areas near that location. It can affect how the service is working as a normal. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

@RedCruzr_Sprint i have iPhone X.

@RedCruzr_Sprint what does this mean?

Highlighted

iPhone XR 

Highlighted

@RedCruzr_Sprint "there is quite a bit of extended LTE areas near that location. It can affect how the service is working as a normal" WHAT DOES THIS MEAN?

Highlighted

@RedCruzr_Sprint So does this mean other providers didn't allow Sprint customers to use their tower?  Is that why I get 1x in the area?  What do I do with this problem?

Highlighted

@dramacrazie1, I apologize for the delay in the message, I'm speaking with more than one person at a time, so please be patient. Extended LTE means that the phone will be roaming off of other carrier's towers. Have you ever received any notices about roaming usage?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

@Egambaro, I would like to look at the tower usage on your account. I'm going to send you a private message to get your account information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

@RedCruzr_Sprint No roaming message that I can see.

Highlighted

@dramacrazie1, It would be an SMS telling you your usage, usually once you've hit 75%. You may not have used enough to cause one to be sent. I would like to look at your usage. I'm going to send you a private message to get your account information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.