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Chicago Outages Update

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Journeyman

Chicago Outages Update

So I just spent another 45 minutes on the phone with customer service. Last night I was told that the matter should be resolved by early afternoon, today I was told that there was no scheduled end date available and someone would call me back later with my options. How is this even happening? Come on Sprint, brand loyalty will only keep so many with you, and you lost another one today.

4 REPLIES 4

Re: Chicago Outages Update

eloquence1908, Could you provide me with the nearest cross streets and zipcode to the location you are having this issue? I will look up the tickets and see what info I can find.

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Journeyman

Re: Chicago Outages Update

Area code 60651, cross street of North Ave and Kedzie, thank you. Service went out Wed. evening, no 3g network, can't make or receive calls or texts.

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Journeyman

Re: Chicago Outages Update

Out in Lowell, IN 46356.. No calls no text for the last 2 days.. I cant even call 911!!!!!!!! this is so illegal....

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Journeyman

Re: Chicago Outages Update

The FCC wants to hear about these issues. Read this post and then open the link at the bottom to file your complaint against Sprint!

Confirmation

FCC Submission Confirmation: 2000B
Acknowledgement of Submission from Bruce Barnes on 03/26/2012, reference number 12-C00384584.
Thank you for your information. The FCC will contact you if additional information is required. Please keep this information for future reference.
ATTENTION: When submitting additional information using this FCC Submission Confirmation sheet, please attach only one unsolicited fax advertisement (or multiple advertisements from the same sender) that matches your complaint number and carrier company named in this complaint. DO NOT include multiple unsolicited faxes from different senders with this unique case number. Your complaint is subject to be rejected, if more than one unsolicited fax advertisement from different senders accompanies this FCC Submission Confirmation sheet.

If you are having issues with your Sprint service, please go to https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B, and complete the form.

Do not complete the billing issues section, just the freeform comments - limited to 1000 characters, so they can open a complaint.

The more complaints opened, the sooner this will be resolved.

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