Starting yesterday, I started having major coverage issues near 800 Winter St, Waltham, MA 02451. Previously, I would have at least 3 bars and 3G service with download speeds of about 1MB/sec. Now, I'm constantly roaming and 3G speeds are at about 100kbps/sec. What happened?? Why did the coverage that was great before suddenly become horrendous/unusable? I'm using the HTC Evo 4G LTE. If this is the new norm here, the phone is being returned and I'll be jumping to Verizon. I can't be roaming with little/no 3G coverage where I spend the vast majority of my day. Just unacceptable.
I have looked in network outage board and I am not seeing any reported outages, however I am seeing that the towers may be having problems. I would suggest you call technical support by dialing *2 on your cell phone or from a landline 1-888-211-4727 (preferred method) and get this reported in and possibly get a trouble ticket submitted.
Thanks for the fast response. I called it in, and they did say it appears that there is a tower completely down. They have put in a ticket and hopefully it will be resolved in 2 days. Thanks again.
A sprint technician called me on Saturday, and said that the tower that was down should be fixed on Sunday. It is now Tuesday, and I am still roaming and still have horrendous 3G data speeds. Could you provide any update on this? Unfortunately the person who called did not provide a callback number.