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Coverage out in 53711?

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Journeyman

Coverage out in 53711?

We've noticed our phone roaming last night and had problems connecting phone calls. Today, however, we could not make any phone calls from home. It trys connecting and then says 'call is lost'. When trying to send a text we get the 'network is busy' message. I've done a hard reset and that doesn't seem to change anything. I've been able to download apps from the market but have not been able to make a phone call. Please let me know if i can look up tower info/status in the area and when I can expect to have this resolved.

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Wizard

Re: Coverage out in 53711?

FAIRYANGEL_DUST,

Thank you for posting with us.  I pulled up your network information and the Madison market has an open network ticket that is being worked for issues with blocked calls. Normally these types of tickets are resolved within 24 hours, depending on the severity of the issue. I'll keep an eye on this ticket and see if it clears this afternoon.  If not, I'll post back in the morning and give you an update.

The ticket number, for your reference, is 9597262.

Thanks again,

*David

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5 REPLIES 5
Wizard

Re: Coverage out in 53711?

FAIRYANGEL_DUST,

Thank you for posting with us.  I pulled up your network information and the Madison market has an open network ticket that is being worked for issues with blocked calls. Normally these types of tickets are resolved within 24 hours, depending on the severity of the issue. I'll keep an eye on this ticket and see if it clears this afternoon.  If not, I'll post back in the morning and give you an update.

The ticket number, for your reference, is 9597262.

Thanks again,

*David

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Journeyman

Re: Coverage out in 53711?

Please update us on status in 53711 area. This is very frustrating for those of us who work in the area.

Thanks

Wizard

Re: Coverage out in 53711?

I agree - outages definitely are frustrating.  Would you mind following in this thread: http://community.sprint.com/baw/message/486100#486100 - It is someone in the same area being affected by the same outage.  I just updated the information for this morning.  They are still working on it and have techs in the field, but I don't have many other specifics other than that at this time.

Thanks!

*David

Journeyman

Re: Coverage out in 53711?

sign...

Journeyman

Re: Coverage out in 53711?

well, it seems to be working, well thank you tech team, let's hope our paths never meet again

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