Hey guys, I am another one that is having horrible issues with dropped calls. Today I dropped 3 times talking to one person and kept having to call them back. On the phone the call will go quiet and then I will get the dropped call message from Sprint. I can immediatly make a call and reconnect with the person... There is no time limit on a call or single person that this happens with. It does not happen everyday, but some days are worse than others...Today was horrible. This is becoming such an issue that I can not use this phone for important calls and HAVE to get this issue resolved... Any one have any ideas?
android version- 2.3.3
baseband version- 2.15.00.0808
build- 4.54.651.1 cl134969
Hi CROGE, thanks for the post and welcome to the Community. There is an outage in your area at this time - there was a problem with a control module on the base station of a group of cell towers. The network engineers and technicians are currently on site working very hard to resolve the issue ASAP. They opened trouble ticket number 8323653 today at 5 PM central time. On their trouble ticket they posted an estimated time of repair to be tomorrow 11/11/2011 at 5 PM central time - but most of these types of issues are resolved within 8 hours. I am sorry for the inconvenience here and I thank you for your patience and for being a valued Sprint customer.
There are no closed tickets in that area within the last 7 days - so I would say no, it has not been an ongoing problem. It's my pleasure, and again, I am sorry for any inconvenience this may have caused. The issue should be resolve shortly. Thank you.
Just curious if you know if this issue was resolved or not... I am still having issues with my phone... I can watch it and have 4 bars and everything is fine and it will drop a call, I can then look at the phone and it will have no bars. This is when I am sitting at my desk, not walking around or anything. The message that I am getting is call disconnected. I can watch it and when it gets bars again, I can call the person back and it will work for a while but then the same thing happens again. I would not think this is phone related, just network... but I am beyond frustrated with this phone/service right now... Any suggestions?