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Is there an outage in New York??

Journeyman

Is there an outage in New York??

I live in Rockland County New York and was on a call at about 5PM today and it dropped at about 5:15PM, and I haven't been able to make a call since. I keep getting "Network is busy". I can't text either!

5 REPLIES 5

Can I please get an address or cross streets close by so I can check the performance of your towers? Please include the city, state and zipcode.

Thanks,

Ray

Journeyman

Garnerville, NY 10923

Journeyman

I've been experiencing an outage for the past 3 days, since October 1, 2012 in Manhattan and the Bronx area. I was told they were fixing a tower and the issue would be resolved the next day at 3pm. The next day came and still nothing. I've been on the phone with Sprint 4 times already and keep getting a different story. I can't make or receive calls or texts. The last thing a Supervisor told me this morning was that an Engineer will be calling me in the next 2-24hrs and that we got to this point because the other rep's failed to take the proper procedures! Of course, neither of them know what the heck they're doing. Anyways, so here I am 3 days w/out service, waiting for this Engineer to call. If they can't fix the issue, Sprint will replace my device, which sucks cause they'll only give me what they want! At this rate, they need to hook me up with an iPhone5! I am soooo disatisfied with Sprint that I'm contemplating breaking my contract, paying the fees and moving on with another provider!

Journeyman

Day 5..still no resolution! @!#$%

Journeyman

UPDATE: I just wanted to send an update after 2 months of being misinformed by Sprint. All this time they were telling me it was the towers by me and finally someone from the OKC Department sent me a replacement phone. He said not everyone in his Dept. has the authority to do that, but he was able to. Anyhow, all this time it was a device issue and I'm back online! I also received a credit on my bill. I guess you live and learn. I just can't understand why no one else, Supervisor's especially, never issued me a replacement phone from the very beginning. Anyways, I'm happy to have my service up! When in doubt, maybe IT IS your device! Just saying.

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