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No Calls/Texts 07036 Linden NJ - Since 2/1/12

Patron

No Calls/Texts 07036 Linden NJ - Since 2/1/12

Since yesterday, no calls are coming in. They all are going straight to voicemail. It takes up to 15(!) attempts to connect to an outgoing call. Same amount of tries to send a text without a failed message. Is anyone from this area having the same issue and does anyone know when it will be fixed?

25 REPLIES 25
Patron

No Calls/Texts 07036 Linden NJ

I have 3 lines with 3 different phones that are not in the exact same location and all having same issues. My neighbor is affected as  well.

Patron

No Calls/Texts 07036 Linden NJ

Going on three days with issues. Does anyone know if Sprint is fixing it. Customer service has a different answer every time I reach  them.

Journeyman

Re: No Calls/Texts 07036 Linden NJ

Im in 11233 BROOKLYN NY i have not being able to use my Nexus phone since Friday 2/3/12 since 8am. Did the factory reset, had the CS rep walk me thru the *# thingy and still nothing worked. also for some reason, a full battery doesnt keep a charge overnight since this started happening. Then i am told there is a problem with the towers but of couse they tell you what they tell you. est. time of fixing 24 to 48 hours. so this means sunday i am out of phone service.

To add insult to injury, this is another problem with 2 different phones within 3 months. I have been with sprint for so long, and never had any problems with service lost for more than a hour or dropped calls etc.

I blame that damnn iphone for coming to sprint. ever since then my phone service went to hellboy.

Master

No Calls/Texts 07036 Linden NJ

I apologize for the inconvenience.  There is definitely a problem with service in your location.  I am showing:

Voice 8621825 At 2012/02/03 02:16:19 we experienced the following Problem(s) in the Northern Jersey : Newark Market: Voice (Blocked calls), Field Technician has been dispatched. . 02/02/2012 20:16:00 CST 3 02/05/2012 19:49:36 CST 02/04/2012 10:39:22 CST NY23XC262 Linden NJ 07036


We have a voice issue in the 07036 zip code and it should be fixed by tomorrow. 

@ Firstcontact I also show a problem with a cell tower in your zip code:

Voice 8676633 At 2012/02/03 13:50:24 we experienced the following Problem(s) in the New York City : New York Market: Voice (Out of service) SECTOR 3 IS NOT PROCESSING VOICE . 02/03/2012 07:50:00 CST 4 02/06/2012 07:18:40 CST 02/04/2012 07:24:31 CST NY81XC014 Brooklyn

It should be fixed by Monday.

I truly am sorry about the lack of service during this time.  I know you all need your phones and service to work since you pay for it and in case of emergencies etc.  If you call customer service please reference the ticket # 8621825  or # 8676633 depending on where you live.

Thank you

-John

Journeyman

No Calls/Texts 07036 Linden NJ

Yes Im Having The Same  Problems Your Not The Only One. I Have Three Phones With The Same Problems. They need to fix this a.s.a.p before i have to get a payment change

Patron

No Calls/Texts 07036 Linden NJ

What area are you in?

Journeyman RJ2
Journeyman

No Calls/Texts 07036 Linden NJ

Im having similar issues too with 2 nexus' and an evo 4g and im in Queens 11418 for the past 24 hours. I keep getting the network is busy signal unable to receive and make calls to anyone, it'll just go straight to voicemail.

Journeyman

No Calls/Texts 07036 Linden NJ

This is a email i recieved from sprint cs. in the link below..

NOTE TO YA'LL change the 11233 zip code to your zip code.

So many Sprint cell towers in that zip code. This is what is scheduled ro be done within the next 6 months in your zip code:

Next 6 months:

*  14                              

     voice upgrades
*  38                                    data capacity upgrades
*  8                                    data speed upgrades

To  get a better idea if the tower slated for any of the above is near you,  you can go to this link, and zoom in on on it, then click the nearest  towers to you and see what upgrades will be happening.https://network.sprint.com/search/11233/ https://network.sprint.com/search/11233/
---------------------------------------------------------

Wizard

No Calls/Texts 07036 Linden NJ

The above noted tickets have been updated. The new information is as follows.

Ticket # 8621825 Estimate Time of repair 02/10/2012

Ticket # 8676633 Estimate Time of repair 02/11/2012

Thank for your patience while we work to resolve this.
PinkElmo

Patron

Re: No Calls/Texts 07036 Linden NJ

Wow. Thanks for keeping me updated. Looking like a week with no service...amazing.

Patron

No Calls/Texts 07036 Linden NJ

As of 11am, the issues are still happening. Is there any update? Thanks.

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