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No Service at work for over a 3 weeks

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Journeyman

No Service at work for over a 3 weeks

Hello,

I am having problems trying to make calls and recieve text/ emails when I'm at work from 9am-5pm the zip code is 20814. This issuse just started happning 3 weeks.

I liked sprint service but this is really getting out of hand. you all need to credit some money back to the paying customers. I job requires me to use my cell phone but I can why, because sprint need to get the act together.

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Journeyman

Re: No Service at work for over a 3 weeks

If you dont live in the area good luck getting credit to your account.  Mine has been out for a week and a half and since I dont live in the area and only work here no credit will be issued. 

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4 REPLIES 4
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Master

Re: No Service at work for over a 3 weeks

I apologize for the issue. Cell Site is being upgraded to Network Vision. Temporary impairments causing increased Drops and Blocks may occur, in addition to instances of missed calls/calls rolling to voicemail, and other voice service anomalies. Just want let you know that  upgrade should be complete soon and service should be improved. I can understand this is frustrating for you and we are aware of this issue. I can assure you we are working to not only fix it, but improve your overall customer experience in the area. I will report this issue to our network team so that they will be aware of your specific location.

Abe

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Journeyman

Re: No Service at work for over a 3 weeks

If you dont live in the area good luck getting credit to your account.  Mine has been out for a week and a half and since I dont live in the area and only work here no credit will be issued. 

View solution in original post

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Journeyman

Re: No Service at work for over a 3 weeks

You all said that last week. If I don't see improve ment I'm taking my money to a new phone company.

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Journeyman

Re: No Service at work for over a 3 weeks

June 13th updated estimated time of repair.  I wouldn't hold your breath.

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