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Outage in 44224?

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Journeyman

Outage in 44224?

My wife's calling and texts stopped working yesterday afternoon (after a storm) but the internet still worked.  When I got home from work I started to experience the exact same issues and couldnt make a call or text.  When I drove to work this morning calls and texts started working again about 2 miles from my house.  Can a sprint employee check if there are any outages reported around zip code 44224 and if not how I can create a ticket?

Thanks!

5 REPLIES 5
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Wizard

Re: Outage in 44224?

gglaus,

I do apologize that you are having issues with your service. Depending on where you are located, you may have been affected by the storms. Using a broad zip code search I do see that there are a few towers down as a result of the storm. Can you provide me with the cross streets nearest you so that I can pinpoint that location?

Markie_B

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Journeyman

Re: Outage in 44224?

Crossstreets are Silverview and Harriet Rd. in Silver Lake, OH 44224

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Wizard

Re: Outage in 44224?

gglaus,

Thank you for the information. There is one tower near your area that is down, however the tower that services the zip code and cross streets provided is currently not showing any issues. You may be experiencing issues related to capacity due to that tower located within a two mile radius being down. Are yo unoticing the issues occuring all the time or at certain times othe day?

Markie_B

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Journeyman

Re: Outage in 44224?

A few texts came through late last night and into the morning, but no calls calls have come through while at home at all. Is there any estimate when that tower that went down will be fixed?

Thanks!

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Wizard

Re: Outage in 44224?

gglaus,

Unfortunately, I do not see when that tower will be back to full operating status at this time. What I will do is update you as updates become available to us in regards to the storm related events from yesterday.

Markie_B

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