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Outage in NoVA??

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Journeyman

Outage in NoVA??

My phone shut itself off overnight.  Was there a system push? Is this why I also have no service and then the signal tries and back to No Service?

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6 REPLIES 6
Wizard

Re: Outage in NoVA??

LisaGLM,

I'm very sorry to hear you've been experiencing issues with signal at your location.  I'll be glad to look into it for you.  If you wouldn't mind providing me your city, state and nearest cross street and/or address to the nearest gas station or corner store, it will help me to review your location.


Sincerely

Fergie_B
Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Journeyman

Re: Outage in NoVA??

Herndon, VA crossroads would be Maclearn and Rt 28.

Thank you for you quick response and assistance!

Wizard

Re: Outage in NoVA??

LisaGLM,

Thank you for sending me this information.  A quick review of your location shows no reported outages, towers are performing well.  This means we may need to look into your profile a bit.  If you wouldn't mind sending me some information via private message I'll be glad to look into it.

To send a private message:

  1. Click on my name (Below my picture)
  2. Select Send a private message (Under Actions on the far right)

Information needed:

  1. Your first and last name
  2. Your number and other numbers on the account with the same issue
  3. An alternate contact number, other than the number you're experiencing issues with
  4. The approximate date/time that your issue began
  5. The physical address where you most experience the issue
  6. A brief description of your issue including all services effected (voice, data, text) and any errors messages you may be receiving.
  7. An email address

After reviewing this information, I may need to escalate your issue to our networking technicians.  Note:  Please only send this information via private message to protect your personal information.

Sincerely,

Fergie_B

Sprint Technical Support

Community Hours: 9am-2pm CST Sunday-Wednesday

Journeyman

Re: Outage in NoVA??

Someone must have done a reset because I can get signal and data on my phone now. 

Thank you again for your help!  I now know I can come here with any questions.

Journeyman

Re: Outage in NoVA??

Or I will come back here if it seems to go out again today.

Wizard

Re: Outage in NoVA??

LisaGLM,

Well that is excellent news.  Let me know if I can be of assistance in the future.

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

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