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Outages in 804 area code?

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Journeyman

Outages in 804 area code?

I'm getting zero data capabilities still in the 804 area code.  Every once in a while I'll hit a spot that lets me get data for a moment but all around 23234, 23237 and surrounding areas I'm getting nothing.  Reception even for voice is seeming very erratic.

Are there still towers down, or what is going on?  Timeframe to get things back to normal?

4 REPLIES 4
Wizard

Outages in 804 area code?

Hi,

          I checked you the zip codes that you provided. There is a voice outage at those two zipcodes, the ticket number associated with the outage is 7902555. Currently there is no ETR of when the issue will be fixed, but we are aware and are diligentely working to get the services up and running.

Thank you for your patience,

----George

Journeyman

Outages in 804 area code?

Hi George, does that impact data connections as well?  I'm still unable to get any kind of a data connection for email, or anything.    

Journeyman

Outages in 804 area code?

I am seeing the same issues in 23060 - actually I am not moving I am at work, and sometimes the data works, sometimes not, sometimes I can receive texts but not send, and having problems making calls.

I am assuming these are related to Irene and the power outages in the area?

Master

Re: Outages in 804 area code?

VOBGUY- I checked our Network Outage Tool and found there are 2 Network Tickets opened for the Voice and Cell site issues. Our engineers are working on to make sure issue is resolved ASAP.Voice and Network issues may be related to Irene and the power outages in the area.

Voice 7939176 At 2011/08/31 18:07:31 we experienced the following Problem(s) in the Richmond : Richmond / Petersburg Market: Voice (Dropped calls) We estimate a time to repair to be 08/31/2011 17:07:00 CST . 08/31/2011 13:07:00 CST 2 Not Cleared 08/31/2011 13:23:59 CST No Information
Single Cellsite 7953673 At 2011/08/29 21:47:13 we experienced the following Problem(s) in the Richmond : Richmond / Petersburg Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/30/2011 07:47:00 CST . 08/29/2011 16:47:00 CST 5 Not Cleared 08/29/2011 17:03:59 CST RI13XC237 Richmond VA 23228
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