Sprint service has been very bad for the past few months in the east portion of Paris and Reno. Customer service has not been helpful at all. All the CSR's know is a written script, call from a different phone, rfemove battery, let me update phone. Calls are being dropped or cannot even be made from certain areas, Lamar Ave & Mansfield Road to Loop 286 & Lamar to Pine MIll Road to 32nd & Lamar is a gheneral description of one of tyhe problem areas. This includes the Walmart area. If phone works at all in this area it is on roam and no 3G service is available. I know it is not a phone problem as I have absoultely no problem in other parts of Paris.Why Sprint refuses to help is a question I cannot get answered. All I have been told is no credits are being will be issued for the problem and it should be fixed by October.
Maybe someone here can help.
Service alert status - NOT CLEARED
|East Texas : Rural||75411 ,75460 ,75462 ,75473||Paris(TX),Reno(TX)||Voice||7868044||Customers in the following area(s): Paris(TX),Reno(TX) may experience difficulties with the following services : Voice .||At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453|
This is what it looks like while it is open - This will be fixed this week - don't know who said October
18831324-110822 - This ticket is also associated to this issue. TS3 customer
is experiencing issues with his calls dropping. One minute she can make cal
ls and then 2 hours later it will work then it will start having problems aga
Address: 2xxx FM 1499, Paris, tx
According to Reveal customer is on site DA03MR453
Cockpit shows MOUs have been going down in certain hours on 8/20 and 8/21, cu
rrently Site is out of service since 8/21 at 8:00am.
Several Processing Errior alarms in Netwatch:
BTSCallProcessing1 CompactMCBTS Processing Error Alarm 1949 EROC Access Overl
oad. CallP degradation possible. Monitor for long term trend. // Level goes d
I will update status tomorrow morning.
Larry ~ OKIESTRO
I did notice that we do have a couple of service outages in your area at this time. Our technicians are aware of this and working hard to repair this as soon as possible. No ETR at this time. Here are the details.
|Voice||7868044||At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453||08/22/2011 21:20:00 CST||3||Not Cleared||08/23/2011 10:54:06 CST||DA03MR453 Paris TX 75462|
|Single Cellsite||7593142||At 2011/06/30 22:08:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Single Cellsite (Intermittent service) No ETR Yet THIS SITE WAS HAVING CUSTOMER PROBLEMS, WE FOUND THAT THE DTF SWEEPS GOOD BUT SOME OF OUR FREQUENCIES WONT PASS THE RL. OUR RF WAS SENT THE SWEEPS AND I WAS TOLD TO REPLACE THE ANTENNAS. SMRT FOR ANTENNA REPLACEMENT 223193 ANTENNAS ARRIVED AND THIS IS THE TICKET FOR TOWER CREW REPLACEMENT.||06/30/2011 17:08:00 CST||3||Not Cleared||08/23/2011 11:33:27 CST||DA03MR432 Paris TX 75460|
This is still open - I will update tomorrow morning
|Voice||7868044||At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453 We estimate a time to repair to be 08/23/2011 09:20:00 CST .||08/22/2011 21:20:00 CST||3||Not Cleared||08/23/2011 10:54:06 CST|
Part of my job while I post on the forums is being openly honest - even when it hurts - but the truth in the delay is this **
The field tech is on his way to tower this morning - I will update later today - or early in the morning-
I apologize for the service interruption - and will keep you updated -
THIS TICKET WAS INCORRECTLY ROUTED TO LOCAL RF. IF THE SITE ISN?T PROCESSING CALLS, IT NEEDS TO GO TO FIELD OPS. IF VERIFICATION IS NEEDED, SERVICE ASSURANCE SHOULD TAKE THE ACTION.
IN ADDITION, THIS SITE IS IN ETX, BUT WAS ROUTED TO THE RDFW QUEUE INSTEAD OF RETX.
08/22/11 10:20 PM EDT (2 days 12 hrs 32 mins ago)
BTS - Base Tranceiver Station - Nortel CDMA
**CPMV*CDMA*Service, No Service* Dal-Ft._Worth-BSC_3.2-1949 DA03MR453 CELL 949 IMPAIRED CTMS 18831343-110822
I am following up on the Paris, TX cell site repair - this now shows as fixed. I apologize for the failure and the delay in the repair and hope your service has improved.
|East Texas : Rural||75421 ,75460 ,75486||Paris(TX),Toco(TX)||Single Cellsite||7593142||Customers in the following area(s): Paris(TX),Toco(TX) may experience diffculties with the following services : Single Cellsite.||06/30/2011 17:08:00 CST||09/01/2011 16:26:45 CST|
Larry ~ OKIESTRO
No such luck, a friend just called my house phone to tell me Sprint is down again. Guess it will never end till everyone in Paris, TX leaves Sprint. Tired of being on roam. This has been going on since first of July.