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Paris Texas Outages

Journeyman

Paris Texas Outages

Sprint service has been very bad for the past few months in the east portion of Paris and Reno. Customer service has not been helpful at all. All the CSR's know is a written script, call from a different phone, rfemove battery, let me update phone. Calls are being dropped or cannot even be made from certain areas, Lamar Ave & Mansfield Road to Loop 286 & Lamar to Pine MIll Road to 32nd & Lamar is a gheneral description of one of tyhe problem areas. This includes the Walmart area. If phone works at all in this area it is on roam and no 3G service is available. I know it is not a phone problem as I have absoultely no problem in other parts of Paris.Why Sprint refuses to help is a question I cannot get answered. All I have been told is no credits are being will be issued for the problem and it should be fixed by October.

Maybe someone here can help.

7 REPLIES 7
Master

Paris Texas Outages

Service alert status - NOT CLEARED

East Texas : Rural 75411 ,75460 ,75462 ,75473 Paris(TX),Reno(TX) Voice 7868044 Customers in the following area(s): Paris(TX),Reno(TX) may experience difficulties with the following services : Voice . At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453

This is what it looks like while it is open - This will be fixed this week - don't know who said October

CPM:

18831324-110822 - This ticket is also associated to this issue. TS3 customer

  is experiencing issues with his calls dropping. One minute she can make cal

ls and then 2 hours later it will work then it will start having problems aga

in.

Address: 2xxx FM 1499, Paris, tx

MDN 903xxxxxxx

According to Reveal customer is on site DA03MR453

Cockpit shows MOUs have been going down in certain hours on 8/20 and 8/21, cu

rrently Site is out of service since 8/21 at 8:00am.

Several Processing Errior alarms in Netwatch:

BTSCallProcessing1 CompactMCBTS Processing Error Alarm 1949 EROC Access Overl

oad. CallP degradation possible. Monitor for long term trend. // Level goes d

I will update status tomorrow morning.


Larry ~ OKIESTRO 

Wizard

Paris Texas Outages

Hi,

     I do apologize that your having service issues. Can I have the zipcode(s) where your experiencing these issue?

----George

Re: Paris Texas Outages

I did notice that we do have a couple of service outages in your area at this time. Our technicians are aware of this and working hard to repair this as soon as possible. No ETR at this time. Here are the details.

Voice 7868044 At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453 08/22/2011 21:20:00 CST 3 Not Cleared 08/23/2011 10:54:06 CST DA03MR453 Paris TX 75462
Single Cellsite 7593142 At 2011/06/30 22:08:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Single Cellsite (Intermittent service) No ETR Yet THIS SITE WAS HAVING CUSTOMER PROBLEMS, WE FOUND THAT THE DTF SWEEPS GOOD BUT SOME OF OUR FREQUENCIES WONT PASS THE RL. OUR RF WAS SENT THE SWEEPS AND I WAS TOLD TO REPLACE THE ANTENNAS. SMRT FOR ANTENNA REPLACEMENT 223193 ANTENNAS ARRIVED AND THIS IS THE TICKET FOR TOWER CREW REPLACEMENT. 06/30/2011 17:08:00 CST 3 Not Cleared 08/23/2011 11:33:27 CST DA03MR432 Paris TX 75460
Master

Paris Texas Outages

This is still open - I will update tomorrow morning

Voice 7868044 At 2011/08/23 02:20:00 we experienced the following Problem(s) in the East Texas : Non-MSA Market: Voice (Out of service) Cascade DA03MR453 We estimate a time to repair to be 08/23/2011 09:20:00 CST . 08/22/2011 21:20:00 CST 3 Not Cleared 08/23/2011 10:54:06 CST
Master

Paris Texas Outages

Part of my job while I post on the forums is being openly honest - even when it hurts - but the truth in the delay is this **

The field tech is on his way to tower this morning - I will update later today - or early in the morning-

I apologize for the service interruption - and will keep you updated -

THIS TICKET WAS INCORRECTLY ROUTED TO LOCAL RF. IF THE SITE ISN?T PROCESSING CALLS, IT NEEDS TO GO TO FIELD OPS. IF VERIFICATION IS NEEDED, SERVICE ASSURANCE SHOULD TAKE THE ACTION.
IN ADDITION, THIS SITE IS IN ETX, BUT WAS ROUTED TO THE RDFW QUEUE INSTEAD OF RETX.

Ticket Number

7868044

Start Date

08/22/11 10:20 PM EDT (2 days 12 hrs 32 mins ago)

Network Element

BTS - Base Tranceiver Station - Nortel CDMA

Comments

**CPMV*CDMA*Service, No Service* Dal-Ft._Worth-BSC_3.2-1949 DA03MR453 CELL 949 IMPAIRED CTMS 18831343-110822

Master

Paris Texas Outages

I am following up on the Paris, TX cell site repair - this now shows as fixed. I apologize for the failure and the delay in the repair and hope your service has improved.

East Texas : Rural 75421 ,75460 ,75486 Paris(TX),Toco(TX) Single Cellsite 7593142 Customers in the following area(s): Paris(TX),Toco(TX) may experience diffculties with the following services : Single Cellsite. 06/30/2011 17:08:00 CST 09/01/2011 16:26:45 CST


Larry ~ OKIESTRO

Journeyman

Paris Texas Outages

No such luck, a friend just called my house phone to tell me Sprint is down again.  Guess it will never end till everyone in Paris, TX leaves Sprint. Tired of being on roam.  This has been going on since first of July.

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