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Phone rings once then shows "missed call"

Journeyman

Phone rings once then shows "missed call"

My phone has been dropping calls for the last month or so.  I have new iPhone 5 and had the Intercept prior to that.  About twice a day, the phone will drop the incoming call before it even goes to the second ring.  Then it shows up as a missed call. The caller either hears dead air or a busy signal.  I've turned phone on and off but it hasn't helped.  This was happening before I switched phones so I believe it must be a  Sprint issue.

3 REPLIES 3
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Wizard

Re: Phone rings once then shows "missed call"

GalvMom,

I would agree.  This sounds like a network issue.  I'd like to review your location if you would allow me.  If you could please provide me with your city, state and nearest cross street, it would be helpful.  This will allow me to review your towers to determine the next course of action we need to take to resolve your issue.

Sincerely,

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Highlighted
Journeyman

Re: Phone rings once then shows "missed call"

Hi,

I don't want to post all this here. Do you have an email?

Thanks,

Layne

Highlighted
Wizard

Re: Phone rings once then shows "missed call"

GalvMom,

I completely understand.  You can send this information via private message.  If you are sending it in private message, a complete physical address will help me best.

To send a private message:

1.  Click on my name (Below my picture)

2.  Select Send a private message (Under Actions on the far right)

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

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