ForumTopicPage
cancel
Showing results for 
Search instead for 
Did you mean: 

Poor Network Service in Brooklyn 11215

Journeyman

Poor Network Service in Brooklyn 11215

Normally, service is pretty good. This past weekend and into today it was awful! Can someone from Sprint confirm is this is being worked on?

To pay $80/month for an iPhone data plan and not be able to access Instagram, FB, Twitter, etc when I need to for work or otherwise is a big problem.

Thanks!!

8 REPLIES 8
Master

Re: Poor Network Service in Brooklyn 11215

Sorry for the inconvenience. I checked your coverage and there is a service voice outage at  your location, engineers have been notified and are working to restore the service ASAP. ETR 08/31/2012 11:39:49 CST.

Voice 9479053 At 2012/08/23 17:40:22 we experienced the following Problem(s) in the New York City : New York Market: Voice (Dropped calls) . 08/23/2012 12:40:00 CST 4 08/31/2012 11:39:49 CST 08/26/2012 11:39:50 CST

Abe

Journeyman

Re: Poor Network Service in Brooklyn 11215

I've been having this problem since 8/13. I called on 8/20 and Sprint told me it would be fixed on 8/22. Still not fixed and now told 8/31. Some proactive (and correct) information from Sprint would be helpful instead of having to always call.

Master

Re: Poor Network Service in Brooklyn 11215

We do still have a tower out

At 2012/08/28 20:46:11 we experienced the following Problem(s) in the New York City : New York Market: Voice (Out of service) . 08/28/2012 15:46:00 CST 3 08/31/2012 17:29:16 CST 08/29/2012 17:29:11 CST NY60XC202 Brooklyn NY 11215
Journeyman

Re: Poor Network Service in Brooklyn 11215

I'm currently on hold w a Sprint rep. I was told that the repair won't be made till 9/4. That's 18 days since I first reported the issue -- to make it worse, I've been on hold for like 30 minutes for a supervisor.

18 days with an outage in a major metro area is *really* bad, as is the customer service.

Ugh.

Journeyman

Re: Poor Network Service in Brooklyn 11215

Btw, I finally got through to a supervisor, and then *he* put me on hold for another 20 minutes. I give up.

Journeyman

Re: Poor Network Service in Brooklyn 11215

Yea this the second time in 2 days this has happened no calls no texts jus a brick using up electric.  They better be hookin up LTE in NY for all this trouble

Journeyman

Re: Poor Network Service in Brooklyn 11215

Now I'm told it will be fixed 9/5. Sigh.

Journeyman

Re: Poor Network Service in Brooklyn 11215

Unbelievably, the rep tried to upsell me to new plan in the middle of logging my service issue!

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.