How long this issue has been going on? I checked your zip code and couldn’t able to find any Open Service Alert Ticket for that location. Would you please send me your Physical Address in a private message so that I can check your coverage status?
I checked your address for any possible coverage issues. No Service Alert Ticket is opened for slower speed or data coverage issue for your zip code /location. If you’re getting slower speed, I would have you check the Software Version(help-about SSV) on Sprint Smart View(SSV). Complete speed test by going to this website. www.speakeasy.net.Get download and upload speed. Please call Care 888-211-4727 so that we can perform ## Debug test to get some more info needed to create CTMS Ticket-Slow Connectivity Speeds for EVDO and 1XRTT.