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Poor Speeds in 22601

Journeyman

Poor Speeds in 22601

I am gettin really poor speeds in zip 22601, around 100kbps everyday its like this now.

4 REPLIES 4
Master

   How long this issue has been going on? I checked your zip code and couldn’t able to find any Open Service Alert Ticket for that location. Would you please send me your Physical Address in a private message so that I can check your coverage status?

Journeyman

Its almost everyday, i might have a good day and get like 400 kbps but never 2 days in a row.

Master

I checked your address for any possible coverage issues. No Service Alert Ticket is opened for slower speed or data coverage issue for your zip code /location. If you’re getting slower speed, I would have you check the Software Version(help-about SSV) on Sprint Smart View(SSV). Complete speed test by going to this website. www.speakeasy.net.Get download and upload speed. Please call Care 888-211-4727 so that we can perform ## Debug test to get some more info needed to create CTMS Ticket-Slow Connectivity Speeds for EVDO and 1XRTT.

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Journeyman

ok so its gotten worse now running 70 kbps download and 100 upload, and what did you mean by software version? the kernal version?

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