I have had excellent reception until just recently. The office building next door to me (faces Jermantown- yes, it is spelled with a "J"--, but I believe the address is 10530 Rosehaven Street) is being gutted & renovated, & I think they disabled the cell receptors on top of the building. I would appreciate it if you could restore service ASAP as my cell is my only phone. Thank you.
I am not seeing an open ticket for an outage at that location, however I did mark the location to let Sprint know about the problem Location Marked.
Your incident ID is 7EEBXE
I am having issues with my two phones as well. I live very near this user. I live near Willow Crescent Drive and Bradfield Place. I am missing phone calls, texts are late to recieve, and other issues. This has gotten really bad in the last week or so. I took both my phones to the Sprint repair shop and they said one of the phones was not working right (a Samsung) and my other EVO needed a hard reset. I have the phone home now and am still getting really bad reception. I get one to two bars out side. I get none or one if inside. I was getting three bars in side. What gives? Before I decided to go with Sprint as a carrier, I checked the coverage of where I was going to live. Since it says I am in the best coverage area, I went with Sprint. Why has the coverage gone from good to down right horrable?
How do I find out what is being done about this issue? I am waiting to call customer service until, I get my other phone replaced. I will then have two phones to try and see if this issue is with my EVO or both phones. I am not receiving phone calls or texts until I leave the house. Up till this week, I could use the phone in any part of my apartment.
I do apologize for the service in your area. I did look in our network outage board and I did find a reported outage, Service ticket 7738394,Customers in the following area(s): Fairfax(VA),Oakton(VA) may experience difficulties with the following services : Voice. We experienced the following Problem(s) in the Washington DC : Washington DC Market: Voice (Out of service).We estimate a time to repair to be 08/15/2011. Now remember, the ETR is just an estimate and are subject to change.