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Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

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Patron

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

I work with 10 other sprint customers who have reported absolutely no signal in the Reston, Herndon, or Ashburn area.

Sprint - please advise!

14 REPLIES 14

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

It does look like we have a cell site outage in your market. Our engineers are working hard to get this issue resolved as soon as possible. ETR looks like it will be resolved on 1/11/2012 23:59:00. Do remember the ETR is just an estimate and is subject to change.

Voice 8427319 At 2011/12/13 22:08:39 we experienced the following Problem(s) in the Washington DC : Washington DC Market: Voice (Out of service) Field technician has been scheduled for dispatch today, 1/10/12. 12/13/2011 16:08:00 CST 4 01/11/2012 23:59:00 CST 01/10/2012 13:09:21 CST WA33XC928 Reston VA 20194
Journeyman

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

I just posted in other thread and came across this thread. IT would be good if Sprint gives advance notification to customers of these outages. Is anything being done to enhance the non existent 4g coverage (I'm using the epic 4g touch and the 4g is literally non existent on the device). Its just horrible data speed.

Patron

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

I would definitely agree that the 4g coverage is spotty.  The best coverage I get is on the beltway right off of the gallows road exit. 

More importantly, I walked oustide of the building and I have coverage.  This is extremely wierd because I had full coverage inside the building yesterday.

Sprint, I'm loosing faith in you.

Sprint Product Ambassador

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

Ray, can you hit the 'escalate' button in your tools?  It's not getting updates.

Product Ambassador, long time Sprint employee

Re: Reporting Sprint Cellphone Network Issues in Reston, VA - 20190


Looks like a new ETR of 01/13/2012 at 23:59

Voice 8427319 At 2011/12/13 22:08:39 we experienced the following Problem(s) in the Washington DC : Washington DC Market: Voice (Out of service) Field technician has been scheduled for dispatch today, 1/10/12. 12/13/2011 16:08:00 CST 4 01/13/2012 23:59:00 CST 01/12/2012 11:04:43 CST WA33XC928 Reston VA 20194
Patron

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

Still not working in the building at the intersection of sunset hills and american dream way in reston va

Journeyman

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

Could you provide any updates for this? Doesn't look like service was fixed...

Patron

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

wutafobb - love the nickname.  I am still having issues as well --- really sprint?

Re: Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

I am sorry you all are having issues still in the Reston, Virginia market. I have went back in to look at the outage and it still shows the ETR as 01/13/2012. I have requested an update on this and as soon as I get any more information, I will let you know.

Ray

Journeyman

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

Ray, any updates? Still am experiencing near-outtage speeds and increasingly frustrating cell phone reception in this area.

Journeyman

Reporting Sprint Cellphone Network Issues in Reston, VA - 20190

So, seems like things just came back up! Good job Sprint!

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