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Sprint Voice and Text Outage (Brooklyn 11211)

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

problem is definitely not resolved. service ticket  7404777 and 7547689 

Journeyman

Sprint Voice and Text Outage (Brooklyn 11211)

I love how Tech Support always "apologizes for the inconvenience."  Doesn't do much to restore service, adjust my bill, or allow me to talk to my friends or family.  But they're "sorry."

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

Just to give you another update, I've been in talks with Mr.Sprintastic to help find the root cause of the service outage.  I was originally told it was a cell tower outage (see the post above), but Mr.Sprintatsic says that ticket was closed.  I've now been without service for nearly 2 months.  I am insane not to cancel my service.  Here is the supposed Sprint respective Nextel coverage for my area:

Sprint Coverage.gif

Nextel Coverage.gif

I'll keep you updated if he is able to figure out why we are having an outage and if/when it will be fixed.

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Re: Sprint Voice and Text Outage (Brooklyn 11211)

For Clarification here is a list of open/closed tickets for the area with impacted zip codes with Estimated time of repair. 

Ticket 7427756   NY80XC204  Status  Open  Zip codes 11101, 11205, 11206, 11211, 11222, 11237, 11251, 11378, 11385  ETR 06/28

Ticket 7426311   NY25XC337 Status Open    Zip code 11211 ETR 06/28

Ticket 7566928   NY25XC337   Status Closed Zip code 11211

-Ron

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Journeyman

Sprint Voice and Text Outage (Brooklyn 11211)

Thanks for the update Ron.  I'll post back here when my service comes back up.

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Journeyman

Sprint Voice and Text Outage (Brooklyn 11211)

I still don't have service.  Ron - has there been any updates on those tickets (NY80XC204  and NY25XC337 )?

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

Still no service....

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Wizard

Sprint Voice and Text Outage (Brooklyn 11211)

NOELEEE1,

     Unfortunately it looks like we're still having issues in that area, the first ticket 7427756 / NY80XC204 has been updated with an ETR of 7/7/2011. For the other one 7426311 / NY25XC337 it has not been updated recently, I'm submitting an update request to our escalation team to try to get an update posted, as soon as they respond I'll post an update for you. I apologize for the inconvenience.

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

Still no voice service and sporadic text messaging.

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Wizard

Re: Sprint Voice and Text Outage (Brooklyn 11211)

NOELEEE1,

    

     I just checked for an update ticket 7426311 / NY25XC337 has been updated with an ETR of 7/15/2011.

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

Still not service.  We are approaching 3 months of no voice and sporadic texting.  Amazing.

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Journeyman

Re: Sprint Voice and Text Outage (Brooklyn 11211)

Still no service.  Any updates on those tickets?

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