I love how Tech Support always "apologizes for the inconvenience." Doesn't do much to restore service, adjust my bill, or allow me to talk to my friends or family. But they're "sorry."
Just to give you another update, I've been in talks with Mr.Sprintastic to help find the root cause of the service outage. I was originally told it was a cell tower outage (see the post above), but Mr.Sprintatsic says that ticket was closed. I've now been without service for nearly 2 months. I am insane not to cancel my service. Here is the supposed Sprint respective Nextel coverage for my area:
I'll keep you updated if he is able to figure out why we are having an outage and if/when it will be fixed.
For Clarification here is a list of open/closed tickets for the area with impacted zip codes with Estimated time of repair.
Ticket 7427756 NY80XC204 Status Open Zip codes 11101, 11205, 11206, 11211, 11222, 11237, 11251, 11378, 11385 ETR 06/28
Ticket 7426311 NY25XC337 Status Open Zip code 11211 ETR 06/28
Ticket 7566928 NY25XC337 Status Closed Zip code 11211
Unfortunately it looks like we're still having issues in that area, the first ticket 7427756 / NY80XC204 has been updated with an ETR of 7/7/2011. For the other one 7426311 / NY25XC337 it has not been updated recently, I'm submitting an update request to our escalation team to try to get an update posted, as soon as they respond I'll post an update for you. I apologize for the inconvenience.