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Tower problems in Chaska MN

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Journeyman

Tower problems in Chaska MN

Hi!  We have 1 to 2 bars of service in the Chaska area. Each time I call customer support I get "we don't know when it will be fixed".  There have been problems since the 20th.  Any updates?

7 REPLIES 7
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Let's take a look. May I have the zip code and nearest cross streets? I know these things can be frustrating, but sometimes we can't see when they will be done. 

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55318

Hwy 41 and Hundtermark

 

Thanks for the response

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Howdy Jodylbarker. Thanks for the info. Give me a few mins to look into this area. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Thanks for your patience. After looking into this area, I see that the coverage should be good. So I checked the towers, and there is a tower with an open service alert. Our tower team has been notified, and deployed.

 

Resetting the network setting can help. To complete this on an Android device, please dial ##72786#. For an Apple device, please follow the steps below: 
1. Tap Settings.
2. Tap General.
3. Scroll up and tap Reset.
4. Change to Reset Network Setting

 

Let's give the reset a try, and let me know if the service improved. 
 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Thanks for the info. I followed the instructions, did the factory reset and unfortunately I only have 1 bar of service. When I take my wifi off and attempt to do a google search I get the message that I am offline, so the problem still persists. Thanks for trying. I appreciate it.  Seems we will be without data for a while.....

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Thanks for the info. I followed the instructions, did the factory reset and unfortunately I only have 1 bar of service. When I take my wifi off and attempt to do a google search I get the message that I am offline, so the problem still persists. Thanks for trying. I appreciate it.  Seems we will be without data for a while.....

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Well shoot. Ok I sent you a PM so I can report the issue you're having. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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