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Very Slow 3g Data Speeds -- you too ?

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Journeyman

Very Slow 3g Data Speeds -- you too ?

I just got my HTC Evo 4g yesterday (purchased directly from Sprint online).  I am a new Sprint customer -- have been with Verizon Wireless for a while using a Motorola Droid.

I am located in the northern part of Westchester County, NY.

The data connection speed (especially on the download side) I have been getting with the Evo using 3g (no 4g available in my local area yet -- so I can't comment on that) are not very good.  I have been testing this from my house which is located in a "good" coverage area (according to Sprint's coverage maps) and I have about 3-4 bars of signal strength indicated on the Evo (although it does fluctuate a bit -- as low as 1 bar as high as 5).

I still have my Verizon device (Moto Droid) so I was able to test them side by side simultaneously.

Using the SpeedTest.Net (Ookla) Android app on the Evo, I have tried a wide variety of servers.  This morning my download speeds ranged from about .1 Mbps to about .67 Mbps with the average being about .46 Mbps.

On my Motorola Droid (Verizon) I am also located in a "good" coverage area and average about 3-4 bars of signal strength (although the Droid only uses a 4 bar scale -- so perhaps my VZW signal is a bit better than my Sprint signal on the Evo). Using the same setup on the Verizon Motorola Droid my download speeds ranged from about 1.01 Mbps to 2.29 Mbps.

Now I never expected that Sprint would be as fast (and I realize that my signal might be a bit stronger on the VZW device) but this difference is astonishing !  On average, my download speeds over VZW are 3-4 times as fast ??!!

When actually browsing the Web using the standard (built-in) browser on both devices -- the difference is quite noticeable -- If I try to load a fairly intensive page (like something from the regular CNN site) the Droid is finished loading the page while the Evo hasn't even received enough data to begin rendering the page.  The latency is also much higher on the Evo -- one can sometimes literally wait 2-3 seconds before data starts being downloaded.

Signal strength issues aside (which in reality may not account for very much of the difference -- since one doesn't necessarily need many bars to get decent data speeds) how can this be explained ??

I'm still in my 30 day trial period with Sprint and I'm not sure what to do -- whether to stay with Verizon or not -- I prefer the Evo as a device over the Droid -- but a great device without a good connection is meaningless. I called Sprint Tech Support and they really didn't help much nor provide any explanation -- they simply had me pull the battery, updated my profile and reboot -- didn't really help.  They then tried to attribute my results to the Speedtest.Net app (saying it was an "unsupported 3rd party app") !!!  (even though (a) almost all apps one can install on the device are "3rd party" (b) speedtest (ookla) is industry standard software for data speed measurement (c) all other apps on my Evo also receive (and send) data slowly (d) doesn't explain why the VZW results were 4x as fast (since it is a "3rd party app" to that device/network as well)

This is the typical unresponsive pass the buck answer one might, unfortunately, expect.  I was under the impression that Sprint was trying to (a) improve their customer service (and its reputation) and (b) improve their network.

Does anyone have similar experiences ?  Is this all due to heavier than normal network traffic due to the Evo rollout ?? Is Sprint normally this slow ?

I'd be willing to accept that my speeds might go down a bit with Sprint, but I was expecting something like a 10-15% reduction in speed. As it is, Verizon is giving me speeds 3-4 times as fast.  I've been using smartphones on different carriers for years and expect differences, fluctutations, etc...

but this level of data connection is not really acceptable to me.  Will it get better ?? (other than waiting for 4g -- which probably won't come to my area for a long time, if ever -- since it is only scheduled to rollout in NYC towards the end of 2010).

Many people have complained about the $ 10 premium data surcharge for the Evo.  I am certainly not happy about it, but it becomes even more absurd when I can't even get decent 3g service while I wait for the possible eventual implementation of 4g in my area. I'd be happy to receive 3g speeds IN LINE with what Sprint publicly advertises for their 3g (see attached pic).  Since (a) I am in an area of supposedly good coverage according to Sprint's own coverage map and (b) they publicly advertise 3g speeds averaging between .6 and 1.4 Mbps (peaking at 3.1 Mbps) that is what I DESERVE to receive. If they don't deliver on this they are falsely selling a product -- they should either lower their advertised speeds or change their coverage maps.

Any ideas, comments much appreciated. I'd especially like to have a response from a Sprint employee which did anything other that deny the problem exists or pass the buck to an irrelevant, unrelated cause.

Message was edited by: nawells1

Message was edited by: nawells1

Message was edited by: nawells1

Message was edited by: nawells1

372 REPLIES 372
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Wizard

likeaki wrote:

i agree its always been they really need to put some more time in the 3g network!!!

yep sprint has high school dropots working on there 3g network to save money!!!

 

Sprint is investing or "putting more time" in it 3g network under it Network Vision which is being built by Alcatel-Lucent, Ericsson and Samsung right now. Also Sprint does not physical do the day to day work on it network that outsource to Ericsson. Also likeaki I check the area were you posted a zip code on another forum https://network.sprint.com/search/36116/ and it look like there are tower that will soon be upgraded for faster data speed and on top of that there was 1 new tower was installed in the last 6 month in your city.

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Journeyman

thanks for the info but your telling me after all those upgrades in the last 6 months the internet is still slow omg maybe just maybe u all need to just lay down and let verzion wireless put that nail in ur coffin. p.s. how is sprint going to put a limit on mobile hotspot and not let the customers have a way to monitor it so they wont go over data usage?

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Journeyman

Slow 3G and dodgy 4G was the reason I left Sprint after 9yrs. I'm happy with the choice I made. After all , unlimited isn't unlimited if its unavailable.

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Journeyman

THANK YOU shellee_

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Wizard

likeaki wrote:

thanks for the info but your telling me after all those upgrades in the last 6 months the internet is still slow omg maybe just maybe u all need to just lay down and let verzion wireless put that nail in ur coffin. p.s. how is sprint going to put a limit on mobile hotspot and not let the customers have a way to monitor it so they wont go over data usage?

likeaki that a great question I don't have the answer to maybe some one else does.

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Journeyman

As for me my 10 years plus with sprint have come to an end...couldn't take the excuses anymore. I am paying more for my new phone on a new plan..but the bottom line is it works...  better to pay for something you actually get verse thinking im getting a great deal because its unlimited. What's the point of unlimited when it is extremely LIMITED... Good luck all

Matt out!

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Journeyman

Right behind you.  My Droid RAZR MAXX shipped today.  Tomorrow I'll port out.  Have been with Sprint since October 2002, but they have ignored and neglected this market for far too long.  Our 3G speeds have been more like dial-up for almost 2 solid years now.  What makes matters worse is markets like ours with NO 4G are nowhere on their map while they announce 6 cities to get 4G LTE before June, ALL of which already have 4G WiMAX!!  By the time Network Vision gets to this market, there won't be anyone left on Sprint here to call in when their network fails (they apparently can't / don't monitor it).

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Journeyman

Well, I did a factory reset on my Nexus S and I think Sprint re-provisioned it or something (I'd called and opened a ticket).  The next day, back at my office, my 3G was behaving much better. 

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Journeyman

54311 is my zip

It shows on Sprints map that we had 8 upgrades in my area but 3g speeds are slower than dailup.  If I'm not on wifi then my data on my phone is unusable.  I've been with Sprint for almost 8 yrs but I've been thinking about jumping over to Verizion once they put out a family plan. Slow speeds plus account being jacked and price going up... Verizion is looking better everyday.

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Journeyman

I live in Noble, OK just outside of Oklahoma City.  I constantly get horrible 3G speeds.  Sales person at Sprint store in Norman sold me the EVO 3D stating we had 4G coverage in Norman, OK and Oklahoma City, OK.  There is 1 tower and it has about a 5mil radius and that is it.  Do not switch to Sprint if you are reading this.  They have a horrible voice network and very very slow data network.  Also as of March 1st they are making most of my state Roaming so that they no longer have to offer "Unlimited" services!

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Journeyman

I am in Atlanta and I have grown sick of the dialup 3g speed.  I mean it was getting bad, but towards the end my download was averaging .10-.20mbps I have been with Sprint since 1999 and finally ported out to Verizon.  The difference is night and day. My 3g speeds average 1.5mbps and my 4g is 20mbps.

Like others, I was happy with unlimited but what good is it when your unlimited is useless.

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Journeyman

In some areas locally I get as much as 350 kilobytes/sec down on 3G. Fantastic!

However, in other areas, including on my campus...

http://dl.dropbox.com/u/128423/Screenshot_2012-02-22-19-01-24.png

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