I dont understand why sprint service in out area is going haywire! This has been going on for over a month now and all I hear from customer service is " it should be up and working in 3-4 days" and now a month later I am still having issues. Dropped calls- phone lagging-delayed text messages-call failed....and so on and so on...I am in the 49423 area. Everyone I know that has sprint is experience the same issue.
|West Michigan : Grand Rapids / Muskegon / Holland||49423 ,49424 ,49464||Holland(MI),Zeeland(MI)||Single Cellsite||6968962||Customers in the following area(s): Holland(MI),Zeeland(MI) may experience diffculties with the following services : Single Cellsite.||At 2011/02/22 14:28:49 we experienced the following Problem(s) in the West Michigan : Grand Rapids / Muskegon / Holland Market: Single Cellsite (Intermittent service) We estimate a time to repair to be 03/28/2011 23:28:00 CST . CTMS 18702122-110218 & CTMS-18699591-110215 are involved in this issue. Falcon shows multiple radios with drop and block rates above normal levels. Netwatch has processing alarms. THIS TICKET HAS BEEN FORWARDED TO CAPACITY PLANNING TO REQUEST AN ADDITIONAL VOICE CARRIER.||02/22/2011 08:28:00 CST||Not Cleared||03/21/2011 09:54:09 CST||DE33IP060 Zeeland MI 49423|
Ok so clearly this is out of our (the customers) control. SO Will we be compensated for the trouble and inconvenience? WE are PAYING for a service that is not working like it should. I feel cheated out.
with proper etiquette and civil arguements, you WILL get compenstaed. I have been compensated quite fairly through a few phone calls. Donr CORRECTLY, you will be amazed at what they will do for you. be tactful, NOT hateful. I will say this for the sprint folks i have talked too....they have done what they can to help...Its not the person on the phones fault! Yes i know they represent sprint, but they can only do what sprint allows them to do.
The service is no better in my area, ZIP 49442. In fact I had 3 dropped calls out of 4 this morning, and was unable to call out at all for quite a while as the system was "busy". The only service that I can think of that is any worse is Comcast. At least you can talk to a real person with Sprint, if you can find a working phone to call them with.