Ditto. I work on Plantside Drive in 40299, and my phone is useless in the area yesterday and today. Sprint store said there is nothing wrong with my device, and that "maybe they are doing work on the towers."
Thanks for providing me with the zip code. I did looked in our network outage board and I did see that we have several 3G data outages that showed were closed but have not been cleared yet. These are the ticket numbers: 8203293,8195843,8115707,8211181 and 8145116. Since they have not been cleared yet, the ETR is unknown.
I have been having service issues in Louisville, KY also for about 3 months now and it has NOT been fixed. Middletown(40243/40245) and St.Mathews(40207,40222) are my areas of trouble. What the heck is going on with Sprint lately? Their network seems to just be falling apart left and right.
"These are the ticket numbers: 8203293,8195843,8115707,8211181 and 8145116. Since they have not been cleared yet, the ETR is unknown."
So what does that mean? Is there a way to track those ticket numbers so we can see when we will finally get our service back? How long does it take to clear, and what is ETR?
I wouldn't mind so much if it was because of a WiMax upgrade, but I'm sure that is not the reason for this being offline.
My zip is 40222, I am experiencing horrible speeds w/ my iPhone 4S. I was told by customer service and account services there weren't any outages. I'm outraged that I was lied to there isn't any issues, yet there obviously is.
"Closed but not cleared" means, from my understanding, is that they have addressed and replaced whatever hardware on the tower that needed to be done but that they are not sure if the problem is 100% fixed as their hasn't been enough time to fully test and study the results. If I am wrong someone please correct me.
Contact Sprint techincal support asap and have them pull up that ticket and remark it. It is MUCH easier to remark an active ticket than making a new one. Plus they are more likely to fix it if they see it has been going on for a while.