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serious site failure

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Journeyman

serious site failure

33050 zip - i have reported serious poor coverage and everyone i know that has sprint in this zip is complaining. please fix this. it is most inconvenient not to be able to use my phone and internet. i pay big bucks for these sevices. i lose money when it is not working. please help! one other thing - i was in a meeting last night and someone in the room said sprint mailed them a letter stating that sprint is closing their doors on dec 12th. is this true?

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Master

serious site failure

We show a closed ticket in your area- Have you pulled your battery and powered device back on? Also you didn't mention your handset model but you need to try updating the profile. Here is how we start to troubleshoot y9our device when you call in. Also - sprint is not closing Dec 12th - would be amazing if they mailed letters but made no public statement wouldn't it.

  • What is your phone?
  • Have you recently gotten a new phone?
  • Have you updated your device to the latest software/firmware/Preferred Roaming List (PRL)?
  • Have you checked your coverage at http://coverage.sprint.com and is the result 'fair' for your location or is it in a fringe area?
  • Has the problem suddenly started?  When did it start?
  • Where are you experiencing the problems? Inside of your home, outdoors while driving, or inside and outside of a specific location? What's the location's zip code?  If you feel comfortable sharing address  or street intersection, please include.  With that information we can  look up the cell sites closest to you and see if they have experienced  any outages, or if tickets have already been submitted for them.
  • Is the problem occurring everywhere?  Note if everywhere, then it is most likely a handset issue as it's unlikely that all towers/cell sites are not processing calls/voicemails/text messages properly.
  • Have you received any error messages?  If so, what are they?
  • Do you know if other Sprint users are having the same problems?

Larry ~ OKIESTRO

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