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unable to send pictures

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Patron Rei
Patron

unable to send pictures

Dear Sprint,

In the last week I have not been able to send multimedia messages (pictures) to my friends because of "Unable to send message" and "generic network failure" error messages.

This is very annoying and I ask for your help in this. If you can please let me know how to fix this and/or the reasons for this problem.

Phone:    xxx-xxx-xxxx

      HTC Evo 4G

City:     El Paso, TX

Zip Code: 79902

Message was edited by: mapesy, who removed private information.

13 REPLIES 13
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Master

unable to send pictures

Moving this post to the Network and Coverage area for assistance/comment.

Mapesy

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Re: unable to send pictures

I am sorry to hear you are having problems sending pictures on your device.  Is it happening everytime you try to send a picture?  Are you able to make and recieve calls? Are you still experiencing this problem?

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Patron Rei
Patron

unable to send pictures

Yes, every time I try to send a picture using my HTC Evo... I still have the problem. I can make phone calls, receive them, and send txt with no trouble.

Any multimedia message is the problem.

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unable to send pictures

I have been trying to send you a private message to gather more information from you but for some reason, I am unable to pull up your username.  Could you please send me a private message so I can reply back to you thru private message.

Thanks

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Journeyman

unable to send pictures

Having same problem, generic network failure everytime I send a pic in a text.  Worked fine last week, tried resetting password, turning off phone, removing battery for 30 seconds and problem persists,help, help, help.

Debbie

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Re: unable to send pictures

Deborahdharr,

I am sorry you are having problems with your pictures as well. Could you please provide me with zip code, so I can see if there are any known outages?

Thanks,

Ray

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Journeyman

unable to send pictures

Hi Rei! I was just wondering if this picture mail problem was solved? I am now having that same problem. Was it an easy fix??? Help?!?! Jenn

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Journeyman

unable to send pictures

Well, I think I'm having a similar issue..unable to download pictures via text...any updates or outage notifications?

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Patron Rei
Patron

unable to send pictures

Jenn, it was solved but the solution is unclear. It just started working after waiting few days. Don't know if it is a network problem.

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Re: unable to send pictures

Jenn031971 and Kroil,

Are you both still having issues with your picture mail? If so you can private message me and I will gather more information to further investigate this.

Thanks,

Ray

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Journeyman

unable to send pictures

Thank you both for responding... after a couple of days of taking the battery out and restarting my phone, it started working again! Not sure why or how! Thanks again!!! Jenn

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