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Coverage map says I have LTE coverage, but I don't. :\

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

I live in the DFW area as well and your wasting your time calling and complaining to Sprint... It's not your phone... The coverage maps are what the area will look like once it's 100% deployed... They never should have announced Dallas (or any city for that matter) was live on 4G LTE when the reality is it's not... They should have just kept quiet and let you be pleasantly surprised when you found a 4G LTE signal in certain spots.. I called and emailed and chatted.. They called me back and trouble shooted my phone up and down sent out updates to my phone and nothing worked... I get a great 4G LTE signal at the Walmart in The Colony, TX but a mile in any direction it goes away and there is nothing between The Colony and DFW airport....  Then today I finally got a response from Sprint that says the network is only 20 - 30% complete in DFW so your just playing a crazy wild goose chase trying to find a LTE signal... Their build out seems to have no pattern to it as the LTE Towers active seem to just be randomly placed around the city and not net to each other to actually create a network....  This is the email I finally got back from Sprint after 3 days of questions and visits to the Sprint store.

Dear Robert,

Thank you for contacting Sprint regarding the 4G LTE coverage.

Sprint rolled out 4G LTE services in 5 markets: Atlanta, Kansas City,

Dallas/Ft. Worth, Houston and San Antonio; yet as these markets are only

20-30% complete. For more information, please visit: www.sprint.com/lte

This is the reason you are not receiving it.  Once the sites in your

area are updated, you will certainly notice the difference.

We value your business and appreciate the opportunity to answer your

questions. Please reply to this email or visit sprint.com if we can be

of assistance.

Sincerely,

Annabella R.

Sprint

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Similar here. I drove yesterday from N. Plano (Legacy & 75) down to NW Highway & I-35. I was running the Sensorly mapping program (a nice free speed/coverage app!) on my Galaxy S3 to check network speed all the way there. Only briefly did it pick up an LTE signal, somewhere around 635 & 75. The rest of the way, ZERO LTE coverage.

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

To Sprint:

Teller of untruths,

Teller of untruths,

Your trousers have combusted!

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Right there with all of you.  I got a 4G LTE signal for 30 minutes in the Parks Mall in Arlington, but it dropped back to 3G and I haven't seen the 4G since.  I've tried in Fort Worth (from the west part of it all the way to the east), Arlington, Hurst, and more to get a 4G signal but I never get it.  Why doesn't the new EVO have an option to force 4G only?  I would like to say that it's a software or hardware glitch in the phone that keeps it from switching automatically, but since all of you are seeing the same thing and may have different phones, I guess it's not.    I'm really bummed out about this.  Another thing I'm noticing is that the 3G speeds are very poor in the metroplex... what's happened to Sprint's network?

I've been with Sprint for years and have stuck by them through all the ups and downs, but Verizon is really starting to look tempting.  My friend has a Droid Razr Maxx and she gets 4G coverage everywhere she goes in the D/FW metroplex.  It rarely switches back to 3G... and the download and upload speeds are insane!  I couldn't believe what she was pulling down!

Come on Sprint!  Get this fixed!  You were the leader once for groundbreaking technology, and you can be again!  I'll keep waiting, but I don't know for how long. 

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

I guess my thing is: WHY ARE THE NATIONAL MEDIA IGNORING THIS??? Every time I Google "news" for "Sprint LTE" every article is about how Sprint has launched LTE in all these cities and that its now live and all this. No one is covering this huge story!! Otherwise reputable tech blogs and magazines are completely clueless! We need to hold the fire to Sprint on this!!

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Download an app called Netmonitor.  It will show you what tower your phone is connected to.  The app is awesome.  I got a small glimpse of an LTE signal in the Arts District which lead me to the LTE tower located on Goodlatimer and Dawson.  You'll get about 4 bars of LTE at the Farmer's Market.  Get within a block of the tower and you'll experience amazing speeds...

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Sprint hasn't "LIED" or told "UNTRUTHS" about their network....  They did go live and launch service in the markets in the press release... The coverage is just not what paying customers expected that launch to be... The problem is their coverage maps are a joke.... I have had multiple conversations with Sprint and they have told me the coverage maps are what our coverage will be once the network is at 100% but it's only at 20 - 30%... They "CLAIM" they have passed it up the ladder to have the coverage maps updated to the "TRUE" coverage for the area... I personally would never announce a launch of anything that was only 20 - 30% completed.... You wouldn't go to the grand opening of a Walmart, Target, Best Buy or what ever and then find out that 70% of the store is blocked off and you can only shop in the produce, kids clothing and office supplies isles and nothing else even though they advertised sales in electronics and furniture.... The only other problem/issue I have is they didn't seem to even put their live LTE towers close together... they appear to be just sprinkled around the metroplex... You get signals in certain spots almost like your in a WiFi hot spot at your local coffee shop instead of a group of towers....  It's crazy.... I said it before they should have just left it alone and went live with the 20 - 30% but not announce it until they were closer to 80% complete....

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Ill say this. As a cartographer/geospatial analyst (fancy for mapmaker), I have to point out that Sprint has lied and told untruths. Any cartographer you speak to will tell you that a map is a visual form of communication (and Im sure any court would accept that simple truth as well). There are plenty of ways to word things on maps and use specific color schemes and presentation methods to trick the reader into thinking whatever you want them to think. Its not that hard, you just play around with some settings, and normal people will automatically think something thats not really true because of how we interpret visual information in this society. However, Sprint has not done that. They have maps with a solid orange hue stating that everywhere in that hue has coverage. My home is in the center of that hue below Piedmont Park and I have not had ONE instance of 4G anything. Their map makers did not even try to get away with producing a misleading product, they are flat out lying.

Any GIS industry accredidation board would have whoever made those maps dismembered immediately if their ethics were formally called into question. Simply put, those maps are not even trying to mislead us by using some technical truth, tricky color scheme or confusing legend. They are outright inaccurate, false, and are a joke to our industry and profession.

Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

Sorry but the maps are depicting CURRENT ADVERTISED COVERAGE, not future plans.  Sprint has and continues to sell contracts for service and devices based on this mis-represented information.

There is no missunderstanding here.  Sprint is selling one thing and providing far less.  Its very simple.  That is a LIE.  Call it what it is.

They seem to be unable to fix the situation any time soon.  Marketing sold something that engineering was unable to provide as yet.  Happens all the time.  But companies come clean.  Sprint has yet to do so.

And the full color advertisment suggesting my wife should upgrade her OG EVO for a new LTE model to take advantage of the newly launched network in our area was salt on a wound.

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Journeyman

Re: Coverage map says I have LTE coverage, but I don't. :\

I have to agree. Since I got my phone 3-4 days ago I'm on a 14 days to return the phone schedule. I like the phone, no problem. But I told the rep I was upgrading because I wanted LTE speeds. Do they say, we only have 20-40%? No they say cool, buy the phone. The lie starts at the top and perhaps even the reps don't know that it works. When I worked with CSR, I was asked zip codes and they are going, you should be able to get it. Finally I called sprint reps at Dallas stores and got a guy that told me that its not really going to happen until Nov.

So, what now? The phone is going back.. I kept my EVO 4g and I'll stay with my original 2 year contract that is up in 9 months. As a TV remote it was worth the 30 bucks they were willing to give me for it.  When I hear that the network is working for real or my contract expires,  I'll evaluate it agian. I like the phone but won' t do new business with Sprint when they are obviously hiding their facts even from their own service reps. Truth in advertising..

Sprint has been a good choice because of a unlimited data plan, but if they can't back it up with the high speeds, what's it worth? it's an empty promise. They may just do what they did for 4G, lie through the wazooo again. Sir, you need to go stand out in the parking lot and wave your arms. We provide 4G, but you can't expect it work indoors. lol..

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