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I cannot receive calls on my phone...

Journeyman

I cannot receive calls on my phone...

For a few days now, I am not able to receive calls on my iPhone 4. When someone calls me, they hear the following message "the number you have called is unallocated". They are not able to leave a message, it just hangs up. The recording does not even sound professional. I can make calls, I can send/receive text messages and I can receive/make facetime calls. So this is NOT an issue with the phone itself, but the network. I have spoken with at least 3 "supervisors" in the Sprint IT department and no one can help me! It is frustrating to pay a whole lot of money each month not to be able to use my phone the right way.

Each person has told me, "Wow, that's an unusual message. I've never heard that before." Well - that is not helpful to me! I need someone to figure this out, not just tell me "that's strange". I have updated my network, I have cleared and reactivated my phone, etc. It is NOT an issue with the phone. I moved from Texas to Hawaii 2 months ago and this issue just started about 4-5 days ago. I have had this phone number ever since switching to Sprint about 5 years ago. I do not have a Sprint store on my island, so that is out of the question. Starting yesterday - a few calls were able to get thru - but randomly. I had my parents and brother and sister in law calling - one time they could get thru, then a couple minutes later, they could not. Then no one could get thru again.

Any ideas? Any help? Has anyone ever hear this message before?? What does it mean??

17 REPLIES
Journeyman

Re: I cannot receive calls on my phone...

And no - I did not do the software update to the new iOS because I heard it had issues.

Master

Re: I cannot receive calls on my phone...

I am sending you a private message to get more info to research this issue and try to fix the problem.

Larry ~ OKIESTRO

Sprint Social Care Team

Oklahoma City

Hours Monday- Friday 6am - 3pm

https://network.sprint.com/   THE SPRINT NETWORK OF THE FUTURE IS UNDER WAY

Journeyman

Re: I cannot receive calls on my phone...

My phone and my co-workers phone down as well.. 

I call my own phone from a landline and get voicemail.  I call out from my phone and I get dead air.. 

VERY BAD as I use my phone for sales.  How much commission is lost because my cell services is down??? 

Journeyman

Re: I cannot receive calls on my phone...

What island are you on ? I'm also in Hawaii & live on Oahu & experiencing terrible network problems. Texts either do not go thru or

seem to take forever. Cannot receive calls. Tried to call boyfriend phone who also on Sprint went straight to voicemail but his phone never indicated that there was a call coming thru. That happened on Saturday too. I had food delivered and the restaurant was to call upon arrival. They called & left a msg but my phone never rang. But I did get the voicemail. Help. My business depends on my phone. Clients text or call me directly!

Journeyman

Re: I cannot receive calls on my phone...

Oh yeah and I do not have an iPhone. Its a Samsung Galaxy S 3

Journeyman

Re: I cannot receive calls on my phone...

I haven't been able to make a call, receive, or text from my cell and my Sprint land line from 12p to day. Is there an outage in Hawaii?/ or Nationwide?

Journeyman

Re: I cannot receive calls on my phone...

According to Sprint there are towers that are experiencing problems.  My cell started acting up today as well.

Journeyman

Re: I cannot receive calls on my phone...

My roommate and I both have Sprint and we cannot use our phones either. We are in Hawaii Kai area. Maybe it is so..... hope it comes back on soon!

Journeyman

Re: I cannot receive calls on my phone...

My job is in sales as well.. 

No phone..  no jobs..  no jobs..  income lost. 

Not only that but our cell phones are our only phones..  No landline anymore... 

I may need to go buy a month to month if this doesn't go away ASAP!!!  Too bad I can't give sprint the bill.... 

Journeyman

Re: I cannot receive calls on my phone...

I'm on oahu...  

Highlighted
Journeyman

Re: I cannot receive calls on my phone...

I hope they compensate us by brining LTE to oahu...how does puerto rico get 3 cities with LTE and oahu none?!

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