Can't wait until I get to post that this is cleared - but not today
|Single Cellsite||7872511||At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/17/2011 04:31:00 CST .||08/09/2011 16:31:00 CST||3||Not Cleared||08/11/2011 14:27:02 CST||AL53XC807 Whitehall NY 12887|
I have requested an update to the alert and will post in on here and private message you when I receive.
here till the end
(This is an equipment on order/replace when received - but even on a priority voice outage the delivery of equipment is the big variable. The estimate is based on that- and I can see in the notes this is equipment.)
Parts were on backorder from Alcatel/Lucent - then i think this means they went to another vendor -
LATEST UPDATE: FT PLACED ORDERS FOR 2 TFUS ON TWO DIFFERENT TKTS. RMA 6018152
27 AND RMA 1601817491 HAVE BOTH BEEN ORDERED THROUGH CTDI. I ESCALATED TO CTD
LATEST UPDATEITE IS DOWN. TFU 1 & 2 ARE BAD AND REPLACEMENTS HAVE BEEN ORD
LATEST UPDATE:TFU HAS FAILED HARD. CONTACTED M4X FOR PART STATUS. PART IS C
URRENTLY ON BACK ORDER. BRITTANY WITH M4X WILL REQUEST THROUGH CTDI AND HAVE
Please continue updating on this. I am sticking it out for the time being, but if it begins to look like the parts are backordered from every vendor, then I too will have to switch..sadly.
August 18, 1978 I said "I Do" to my bride so we are having a little getaway this weekend. We will be back in town soon and I will be back at work Tuesday. Not everyone has the program to see equipment order status but I will update Tuesday morning - just wanted to let everyone know I was off Friday -Monday and wasn't ignoring this.
Well - no good news - but at least we know they are trying to get this fixed
08/09/11 05:31 PM EDT (13 days 13 hrs 45 mins ago)
BTS - Base Tranceiver Station - Alcatel-Lucent CDMA
*NFO*Alb-Albany-BSC_1.1 CELL-0253 ALL TFU FAILED AT 21:31 GMT *TKT NO#7798431,7795122
ENGAGED: CHARLES Mxxxx/ORDER DESK MGR - M4X - CTDI
LATEST UPDATE:BOTH TFU''S HAVE FAILED - FT HAS ORDERED REPLACEMENTS. M4X HAS
ESCALATED WITH CTDI FOR EMERGENCY STATUS. CONTACTING ORDER DESK MGR & M4X F
OR ENGAGEMENT ON THIS ISSUE - REQUESTING MGR LOOK INTO PART STATUS AND EXPEDI
TE PART SHIPMENT.