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Outages in upstate NY??

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Master

Re: Outages in upstate NY??

Can't wait until I get to post that this is cleared - but not today

Single Cellsite 7872511 At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/17/2011 04:31:00 CST . 08/09/2011 16:31:00 CST 3 Not Cleared 08/11/2011 14:27:02 CST AL53XC807 Whitehall NY 12887
Journeyman

Re: Outages in upstate NY??

Well lets pray this gets fixed tomorrow when they say..its been long enough without a phone! 

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Journeyman

Re: Outages in upstate NY??

Has there been any new updates? Im praying this gets fixed today..it's the 17th!

Master

Re: Outages in upstate NY??

I have requested an update to the alert and will post in on here and private message you when I receive.

here till the end

Larry

(This is an equipment on order/replace when received - but even on a priority voice outage the delivery of equipment is the big variable. The estimate is based on that- and I can see in the notes this is equipment.)

Journeyman

Outages in upstate NY??

Well its past the time for repair and the tower still isnt working..any new updates on this????

Master

Outages in upstate NY??

Parts were on backorder from Alcatel/Lucent - then i think this means they went to another vendor -

LATEST UPDATE: FT PLACED ORDERS FOR 2 TFUS ON TWO DIFFERENT TKTS. RMA 6018152

27 AND RMA 1601817491 HAVE BOTH BEEN ORDERED THROUGH CTDI. I ESCALATED TO CTD

I JANET Bxxxxxx FOR PARTS TO BE EXPEDITED. WILL UPDATE WITH NEW INFO

LATEST UPDATESmiley FrustratedITE IS DOWN. TFU 1 & 2 ARE BAD AND REPLACEMENTS HAVE BEEN ORD

ERED THROUGH CTDI. PARTS HAVE NOT ARRIVED YET. WILL UPDATE ACCORDINGLY

LATEST UPDATE:TFU HAS FAILED HARD. CONTACTED M4X FOR PART STATUS. PART IS C

URRENTLY ON BACK ORDER. BRITTANY WITH M4X WILL REQUEST THROUGH CTDI AND HAVE

SHIPPED. UPDATES TO COME

Larry

Journeyman

Outages in upstate NY??

Rediculous! I'm going to be forced to switch to a different service provider..I need a phone NOW! Goodbye sprint.

Journeyman

Outages in upstate NY??

Please continue updating on this.  I am sticking it out for the time being, but if it begins to look like the parts are backordered from every vendor, then I too will have to switch..sadly. 

Master

Outages in upstate NY??

August 18, 1978 I said "I Do" to my  bride so we are having a little getaway this weekend. We will be back in  town soon and I will be back at work Tuesday. Not everyone has the program to see equipment order status but I will update Tuesday morning - just wanted to let everyone know I was off Friday -Monday and wasn't ignoring this.

Larry

Journeyman

Outages in upstate NY??

Happy 33rd Anniversary!  Going on 9 years here.

Master

Outages in upstate NY??

Well - no good news - but at least we know they are trying to get this fixed

Ticket Number

7872511

Start Date

08/09/11 05:31 PM EDT (13 days 13 hrs 45 mins ago)

Network Element

BTS - Base Tranceiver Station - Alcatel-Lucent CDMA

Comments

*NFO*Alb-Albany-BSC_1.1 CELL-0253 ALL TFU FAILED AT 21:31 GMT *TKT NO#7798431,7795122

ETR:UNKNOWN

ENGAGED: CHARLES Mxxxx/ORDER DESK MGR - M4X - CTDI

SERVICE(S)IMPACTED: BOTH

ISSUESmiley FrustratedPARES/HARDWARE

RMA NUMBER:

LATEST UPDATE:BOTH TFU''S HAVE FAILED - FT HAS ORDERED REPLACEMENTS. M4X HAS

ESCALATED WITH CTDI FOR EMERGENCY STATUS. CONTACTING ORDER DESK MGR & M4X F

OR ENGAGEMENT ON THIS ISSUE - REQUESTING MGR LOOK INTO PART STATUS AND EXPEDI

TE PART SHIPMENT.

Journeyman

Outages in upstate NY??

I have been without service in Western MA for at least a week.  Can this problem in the Albany area be related?  I'm about an hour from there. 

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