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Service outage Honolulu 96813

Journeyman

Service outage Honolulu 96813

I am unable to place calls or text, and no data. Are there tower outages?

8 REPLIES

Re: Service outage Honolulu 96813

drg808,

I am sorry you are having issues with the service where you are at? Do you get any errors when trying to make a call or when you send text?

I will also be glad to check the performance of the towers. Can I please get some cross streets or a business address close by including the city, state and zipcode?

Thanks,

Ray

Journeyman

Re: Service outage Honolulu 96813

Nearby is the Queen's hospital. No errors are returned, phone calls just end instantly and texts time out.

Re: Service outage Honolulu 96813

Do you know the address to Queens Hospital?

Ray

Re: Service outage Honolulu 96813

I googled the address. I am showing the tower is performing at 7%. That is not good at all. I would suggest you call technical support or use the chat  and get this reported in so we can get a change of coverage ticket submitted.

Thanks,

Ray

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Journeyman

Re: Service outage Honolulu 96813

How can I use the chat so I can report this?

Journeyman

Re: Service outage Honolulu 96813

did anyone submit a report to get a change of coverage ticket?  I as well am experiencing the same type of problems as kevron56 but also cannot send or receive texts. 

Journeyman

Re: Service outage Honolulu 96813

I did the chat and they submitted the repair for the tower. but you may want to do your own chat and see if they will issue a service credit for your downtime.

Journeyman

Re: Service outage Honolulu 96813

thanks i'll do that. it's been down since this afternoon.