cancel
Showing results for 
Search instead for 
Did you mean: 

Were being told One thing in stores and another by customer service

Journeyman

Were being told One thing in stores and another by customer service

Its becoming obvious to me by reading the posts and from my own experiences that we are being giving conflicting stories as to why things are the way they are IE: phone services,accounts, network etc. I thought the wave of computers we currently cant live without now days would help bridge the communication gap. I walk into sprint store and technician tells me they are having trouble with network because there is a scheduled repair or update to tower. (by the way I would never had known until he said). Sprint could announce this right? I called customer service to ask how long this update may take, and they have no idea what I'm talking about. They say there's no problem although my friends family, and coworkers are experiencing similiar drop calls and no connection. I guess they believe all of our phones took a crap at the same time. Yea Right!!

Sprint is becoming less beleivable because the stories seem to always conflict from one representative to another.

Also customer service, this is for you. When I call and give you the wireless number and I'm dropped while explaining the issue, would you try to have the courtesy to call that number back so we can continue to resolve it? I'm writing this here because my computer is way more reliable than the phone.

4 REPLIES
Master

Re: Were being told One thing in stores and another by customer service

I apologize that you've had this experience.  You should receive the same information regardless if you call in to Customer Service or visit a Sprint store.  Here is a website where you can verify for yourself our upgrade plans in your area.  You just have to type in your address and it will locate your nearest towers and give a little bit of information about when or if they are supposed to be upgraded.

https://network.sprint.com/

Thank you

-John

Journeyman

Re: Were being told One thing in stores and another by customer service

Thanks for the bit John. It is not real helpful for today or yesterday by giving me a 6 month window.

Master

Re: Were being told One thing in stores and another by customer service

If I could narrow the time frame down for you I certainly would...but maybe we don't release a more precise date because circumstances change and the dates might change.  For example, the tornados in the east the last couple of days will require maintenance to restore the cell towers there...and that could change the upgrade dates for those towers for sure...

-John

Journeyman

Re: Were being told One thing in stores and another by customer service

If we had a storm then I could see why the tower issue is there. But to be told nothing is happening and to have so much trouble even others whom I talk to then thats the issue.

But of course in my original post I mentioned customer service said no tower tickets where issued but the local techs said there was.  Miscommunication!

Of course Im done here because the same runaround.