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Whats up with 4G

Journeyman

Re: Whats up with 4G

Sprint doesn't attempt to conceal information???????? What planet are you on.....seriously Sprint is NOTORIOUS for concealing information!!!!! You have NO idea how many times I've had to speak to a customer service techs Supervisor because they talk "all around" the info they are giving you and NEVER just come out with an exact explanation. And speaking to a Supervisor is just as BAD!!!!! Sprint has the WORST customer service (and this is documented by the NC utilities commission because they will very quickly let you know that the majority of utilities complaints are about Sprint!!). In a time when Customer Service is very important to a Company (even in Healthcare we are always told to go above and beyond to make sure our patients leaving feeling like they are important and that we really do care!!) I have had service techs tell me when I just get totally fed up with their "noncommital answers" and threaten to discontinue my service that that is my option and they just want to let me know "you will be responsible for the early termination fees on all 3 lines of service you have with us"!!!! And YES I have pointed out SEVERAL times how blatantly uncaring they are to their customers!!!!!! Bottom line.....Sprint doesn't care, their customer service techs either don't have a clue and/or are trained to not tell the whole TRUTH, and when it comes down to the bottom line of trying to help make their customers happy with Sprint they will NOT budge to accomodate your situation!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oh, just one question......do they even bother to read these comments on their own website? I really think either they do and just don't care or they just TOTALLY ignore the "public complaints" by their customers!!

Journeyman

Whats up with 4G

mtxrooster wrote:

Wait.. My release day (roughly) Evo4G which I've been paying on since the same day for the "premium service" fee, which Mesa, Az does not have coverage (yes, there is a tiny blurb in Mesa, not my area by far) is never even going to GET 4G?  You gotta be kidding me.  What the heck is all this 4gLTE junk about?  We buy the phones, we pay the fees for supposed data towers to be built, and then get completely screwed??  Seriously?

That is correct.  If you do not have 4G now...you will absolutely never ever receive 4G coverage in your area unless you buy an LTE phone. 

I sent off my letter to their legal department yesterday, requesting arbitration.  I hope that you all will do the same.  I can paste the letter here if you would like.

Journeyman

Re: Whats up with 4G

Slightly off subject: Will the eventual SPRINT build out of LTE by the end of 2013, mean that ALL areas of SPRINT will be 4G capable or as it is now where some areas are 3G and some 4G? I guess I'm asking if the total SPRINT coverage at the end of 2013 be 4G? Tks,

Master

Re: Whats up with 4G

I have not seen the actual extent of the build out at this time to see if there will be areas  that will not have 4g.  But being realistic there are most likely areas in low populations areas were the return on investment would lower  the odds of 4g service.   If you look at the data coverage maps today there are areas that show data coverage that is not evdo  but 1x.

These areas may not be covered by the end of 2013 .   

Journeyman

Re: Whats up with 4G

Like many others, I feel Sprint has consistently lied to me.  I live in Silicon Valley, yet I have no 4G coverage at my house.  I've been consistently (and recently) told that Wi-Max was continuing a build-out, and that it would just be a matter of time until I had coverage.  Now I find out (on a different thread) that Wi-Max expansion stopped 1 year ago.  Like others, when I bought my Evo 4G I was told the $10 monthly fee was for 4G services; now Sprint claims it's for 3G.  I also travel regularly to Seattle and to Orange County, Calif.—both major population centers.  Again, no 4G coverage.

If you go to a Sprint store (which I have) and act like a new customer, they hide the fact that all of their 4G phones will be obsolete before your contract is up and that they have little actual 4G coverage (and no further expansion).

The definition of fraud is: "A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury."

Sprint's actions seem to fit the definition.

Journeyman

Re: Whats up with 4G

IBkrusy, thanks so much for your input.  The more stories posted here like that the better.

Also I agree with you totally about fraud.  If you look up some even more stringent definitions, what sprint is doing still applies.  In fact the arbitration request that I sent to sprint labels my issue as fraudulent business practices.

Sure is odd that donnie isn't responding anymore.  Also odd that my other post pointing that out was deleted; so are the posts I've made linking folks to this thread.

Wonder if this one will remain...

Journeyman

Re: Whats up with 4G

Here's a conversation that someone else posted where they were told in writing that wimax is no longer expanding.  The person in chat still tries to convince him that wimax is not a bad purchase choice, as usual...

-------------------------------------------------------

Well here is the thing, i was thinking about getting a new 4G phone and I  realized they are no longer going to be supporintg WiMax and jump over  to LTE.   If if you bought a WiMax phone in hopes that it would improve  over time, forget it... it will not and they are rolling out 4G LTE in 6  months... Here is a chat I had with a Sprint Rep just now...I hope I  asked the right questions and I was not rude to her.  Here it says "you"  it is me asking the questions.  

| Megan: Thank you for visiting Sprint. What questions can I answer for you today? |

| You: will the Samsung Galaxy S? ll, Epic work on your future 4G LTE network ? |

| Megan: I would be glad to give you more information on phones. |

|  Megan: Let's move this chat and make it a window of its own. That way,  you'll still see this web page while we chat. Please click 'Yes' to move  it now. |

| Megan: Simply click on the white "Yes" button below and we can continue. |

| You: ok done |

| You: will the Samsung Galaxy S? ll, Epic work on your future 4G LTE network ? |

| Megan: Thank you for moving the chat. |

| Megan: Samsung Galaxy S ll, Epic will not works on LTE network, this phone is not compatible with LTE. |

| You: are has sprint stopped expanding Wimax? |

| You: and.. has sprint stopped expanding Wimax? |

| You: sorry for the typo |

| Megan: No problem! |

|  Megan: Sprint expects to support WiMAX customers throughout the life of  their device. WiMAX customers should continue to get their great 4G  speeds and customer experience they've been enjoying since Sprint  launched the country's first 4G network from a national carrier in 2008.  |

| Megan: Sprint will continue to sell WiMAX devices through 2012.  There are no current plans to take down the WiMAX network or to shift  our customers off this network. |

| You: but ... you are not expanding no wima |

| You: x |

| Megan: Yes, you are right. |

|  Megan: Phones that are WiMAX capable will not run on the LTE network,  however, WiMAX will coexist for years with LTS, so WiMAX phones will not  become obsolete once we launch LTE. Separate devices created with the  LTE specific chipset, antenna, and other hardware will be made available  to use on the LTE network. |

| Megan: Are there any other questions I can help with? |

| You: hhg |

| You: sooo |

| You: If I already have spotty coverage on WiMax already I am losing out |

| You: why should I extend or even become a customer with Sprint if I am not going to see improvement on your network |

| Megan: Throughout 2012 Sprint will be working to add 4G LTE, and improve existing 3G coverage. |

|  Megan: Customers in Dallas, Atlanta, Houston and San Antonino are  scheduled to receive 4G LTE coverage in the first half of 2012. |

| Megan: Please Click Here (

http://www.sprint.com/landings/lte/index.html?ECID=vanity:4glte#notify)

to sign up for updates on LTE coverage. |

|  You: If a customer that doesnt know to ask these questions, do you tell  customers about the above? Like your 4G wimax phone the coverage wont  be expending and your LTE phone your are selling will only work on above  regions. |

| Megan: Right now I also do not have complete  information regarding this service, I would recommend you to call our  customer care at 1-888-211-4727. |

| You: OK but on the number to call I would be speaking to someone like you, why can't you answer me? |

|  Megan: This service is yet not launched and we have very limited  information and I gave you all information regarding this, which I know.  |

| Megan: You will get concerned department at customer care this regard. |

| Megan: Please Click Here (

http://www.sprint.com/landings/lte/index.html?ECID=vanity:4glte#notify)

to sign up for updates on the Galaxy Nexus and other 4G LTE devices. |

Journeyman

Re: Whats up with 4G

We do not charge for "4G Service". Our $10.00 Premium Data charge is for all Smartphones, regardless if they are 3G only or 3G/4G.

This is completely untrue. I originally signed up for data service with the HTC Hero on 3G and was told that I had to pay an additional $10/per month when I upgraded to the EVO for 4G service. I have the statements to prove it.

I have been contemplating a switch for the last 2 years and now I have seen enough BS to finally pull the trigger. I have been paying extra money for a service that is unavailable most of the time and drains my devices battery life within a matter of minutes when in use anyway. All I can say is WOW.

It's funny that I also had the same exact experience with the $20 credit. They offered it to me 2 years ago when I wanted to leave for AT&T and the iPhone (saying it would be permanent). Now it's gone. And so am I...

Goodbye Sprint!!!

Journeyman

Whats up with 4G

You are exactly correect, the 10.00 data plan ruse is just that, a ruse. I upgraded to the GS2 months ago under the auspices that 4G would be coming to Reno soon. Now I find my GS2 won't even work w/ LTE when/if it ever arrives here. I've hung in there w/ Sprint for years. They have good coverage in my area. However, I think I've finally reached my fill. No 4G for the foreseeble future, no LTE, & paying for something I won't get. I'm going to grin & bare it & buy out my 5 phone contract & move to Verizon. I have friends who have been there forever & they LOVE it. They're never treated like the ugly step children like here at Sprint. Sprint doesn't even make the effort to keep their clients happy.

Sorry, but it was your own doing.

Journeyman

Whats up with 4G

I totally get your point. Also, if you're still reading this forum, I would like to see the letter you sent to Sprint's legal department. I was told when I bought my Photon 4G that WiMax was still being rolled out, and I've been quoted several times that my area would have service by 2012.. well, it's February, and they stopped rolling out WiMax more than a year ago.

I'm almost tempted, but almost not, to switch to Verizon. LTE has been here with Verizon since beginning 2011. It is possible that I will just eat the ETF.

Highlighted
Journeyman

Whats up with 4G

Sprint 4 g is a joke.  I was told in august 2010 that nj would be covered so I, bought two epics.  I was told I had to pay 10$ a month extra for 4g.  At that time, only 4g phones had that charge, so for sprint to say at that time it was not a 4g charge is a flat out lie.  Ever since last september, the 3g stinks as well.  I used to have good signal and could use, my phone at work and in town, but now I have dead zones and slow data all over this area.  To top it of, they have 4g in only a few towns and even then, it keeps disconnecting.  I feel so played by sprint and I still don't know why I' mexpected too keep my end of a contact, when sprint isn't providing what they were before last september.  I'm not canceling and paying any etf, but I'm counting the days until this august when I can tell sprint I want a .divorce

Journeyman

Re: Whats up with 4G

harmlesslyfatal8 wrote:

I totally get your point. Also, if you're still reading this forum, I would like to see the letter you sent to Sprint's legal department. I was told when I bought my Photon 4G that WiMax was still being rolled out, and I've been quoted several times that my area would have service by 2012.. well, it's February, and they stopped rolling out WiMax more than a year ago.

I'm almost tempted, but almost not, to switch to Verizon. LTE has been here with Verizon since beginning 2011. It is possible that I will just eat the ETF.

I'm posting the letter below for you.  The address at the top is where you need to write if you'd like to initiate arbitration.  After receiving this letter, Sprint's legal department had two people contact me.  They both thought my name was Juarez (it's nothing close), they both scheduled followup calls that never happened, and when I finally did get my final call, the person had not even read the below demand letter before calling me and had no idea what my demands even were.  During that same phone call, without reading the letter, she denied my demands for money AND more importantly denied my demand that Sprint change its sales practices; I demanded that Sprint include a disclaimer so that anyone purchasing a WIMAX phone is basically told "WIMAX is not expanding, so if you do not currently have it in your area, you never will."

EDIT: My demands have also increased.  Since they are forcing me to go to arbitration and handled my original demand with such disrespect, I'm simply asking for a straight $15,000 now.

-----------------------------------------------------------------------

General Counsel

Arbitration Office

12502 Sunrise Valley Drive

Mailstop VARESA0202-2C682

Reston, Virginia 20191

To whom it may concern,

            This letter is my official request for arbitration in the matter of fraudulent business practice with regard to sales of WIMAX 4G devices.

            Sprint has ceased expansion of WIMAX coverage, but Sprint continues to tell customers that WIMAX is expanding in order to sell WIMAX devices. I recently had four separate conversations with Sprint reps who stated that WIMAX is expanding. All four reps claimed that it would be a good idea to spend extra money on a WIMAX device rather than a 3G device. Two of these reps were supervisors. I maintain recordings of these phone calls. 

            When I purchased my current 4G phone I was told to expect WIMAX in my area. I was told that a tower was being completed as close as 10-12 miles from my home and that it would be active soon. I based my purchase on this information.

            Countless Sprint customers have likewise based their purchases of WIMAX devices on Sprint’s continued claims that WIMAX is expanding.  I recently began posting about this issue in Sprint’s forums, and the thread has already received numerous posts from angry customers who were similarly tricked into buying 4G devices.

            I have spent the last two weeks in contact with the corporate support team of Dan@Sprint.com. My most recent conversation was with Tia J. earlier today. She denied my requests (see below), and she suggested that Sprint holds no blame for my purchase of a WIMAX device; she stated that she personally would not have taken Sprint’s word that WIMAX was coming to her area. I maintain recordings of all phone calls with Dan@Sprint.com representatives.

Sprint's policy should require that future WIMAX device sales come with a verbal disclaimer; the disclaimer should clearly state that WIMAX coverage will not expand.

I would like a $350 credit on my account to acknowledge the loss of value of my device, the need to purchase an LTE device, and the fact that my phone was sold to me under false pretenses.

I have spent a decent amount of time with a WIMAX phone but I have never experienced WIMAX service.  Had I known the truth about WIMAX, I would have purchased an excellent 3G phone instead.  For this reason, I am requesting an iPhone 4S.

I require that all of these demands be met, lest the amount of the requested credit increase significantly. For example, if Sprint chooses not to promptly change its WIMAX sales policy as previously outlined, I will no longer be requesting a $350 credit; I will require a check for $12,000. Should Sprint also require a nondisclosure agreement between us, this amount will increase to $15,000.

I will be seeking to have this dispute arbitrated on a class-wide basis. Per Sprint’s online arbitration agreement:

We each agree that any arbitration will be solely between you and Sprint (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute must be brought in court.

            Should the ruling of arbitration force this issue to court, I will be represented by one of the three class action firms currently interested in this case.

If I do not hear from Sprint regarding this matter within 10 days of receipt of this letter, I will assume that Sprint is denying me the legal remedy of arbitration. I will proceed accordingly.

Sincerely,

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