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Whats up with 4G

Journeyman

Whats up with 4G

So sick of sprint salespeople lying to you and the company refuses to do anything about it.  In august 2010, I bought two epics and paid the extra ten bucks a month for each one because I was told the 4g service was coming in a month our two.  It is a great and a half later and no 4g.  I think sprint owes metwenty bucks a month since when I signed on because then, only the evos and epics has the charge., if I knew sprint lied to me, I wouldn't have bought a 4g phone

Journeyman

Re: Whats up with 4G

For any sprint reps currently monitoring this thread (hi, donnie), I am  printing out everything that is stated here.  Also, whenever you delete  my posts I receive a notification e-mail which includes the content that  you deleted.  I am saving these e-mails.  This is all going to  arbitration, and I will be highlighting the many posts from others who were lied to about 4G.  I hope that every one of them follows suit and files after me.   As you may have heard recently, someone just won an $850 small  claims case against AT&T for their throttling of "unlimited" data  connections.  That case was based in a grey area; technically the man  WAS receiving unlimited AMOUNTS of data...the speed was just being  adjusted.  Also no malicious intent behind the practice was cited or  proven.  He won anyway.  This 4G issue is black and white;  you are telling customers that WIMAX is expanding when it is not.  Additionally, this misinformation is making Sprint millions of dollars in phone sales.  Sprint's corporate and legal departments acknowledged this fact in phone recordings and both departments have declined to properly retrain employees.  This cannot be construed as anything but consumer fraud.  I realize that you treat people like dirt when they make these complaints because that makes 99.9% of people go away, but as a law student I can assure you that you're messing with the  .1% this time, and you're about to lose $15,000.  I imagine that a lot of news outlets will be eager to grab this story up...so soon after the successful AT&T story.

Journeyman

Re: Whats up with 4G

Hey imnot,

private mail me if you wany my story in detail.  I have been arguing about the lack of  4g and the deteriorations in, both call quality and 3g coverage since september.  My phone and text quality were very good before then and have been bad ever since., I have made calls, emails and postings, but nothing except the attitude that you are stuck under contact and tough luck if your service isn't what it was in the fiesta 30 of service, when I could have canceled.

These sprint reps are giving canned responses from their legal department and still can't answer one basic question.  If there wa no wrong information given by sprint staff about the 4g charges and availability, why are there so many stories from customs, cross country claiming it.  We all didn't get together and make it up.  We were lied to by sprint employees and should be reimbursed.

Master

Re: Whats up with 4G

IMNOTDAVIDXNSX5,

I rejected your last two posts as they contained content not in line with the Sprint Community Guidelines.

As it states under Do not post inappropriate content section:

  • Content relating to current, future, or proposed lawsuits for Sprint.  This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation.  Do not solicit class action clients.

mapesy

Highlighted
Journeyman

Re: Whats up with 4G

mapesy wrote:

IMNOTDAVIDXNSX5,

I rejected your last two posts as they contained content not in line with the Sprint Community Guidelines.

As it states under Do not post inappropriate content section:

  • Content relating to current, future, or proposed lawsuits for Sprint.  This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation.  Do not solicit class action clients.

mapesy

I mentioned an ongoing arbitration dispute.  Arbitration is not litigation nor does it even take place at a court...

Journeyman

Re: Whats up with 4G

Yeah, they're obviously not intelligent enough to realise this. I probably won't be affected, but I'm switching anyway. The speeds that I can get with Verizon for just a little more per month? I think I'll take it, especially since I've had so many people continuously tell me that WiMax is still rolling out. They continue to actually reiterate that Sprint is still rolling out 4G, yet they won't give out details, as they don't have them, yet they can tell us, without a doubt, that WiMax is on its way here. It's ridiculous.

They won't inform their customers, they won't even inform their employees of what's going on, so why should I stick around through all of this?

Edit: I just got off the phone with a supervisor in Technical Support. She told me that Sprint was definitely not rolling out more WiMax towers because of the conversion to LTE. Sprint may be adding 4G towers, but they're not WiMax, and they definitely aren't adding any LTE towers currently. Besides, LTE won't be going to any new areas. It'll be going to markets that already have WiMax services. i.e. Dallas, Chicago, Charlotte, etc. Newer markets won't be til Q3, if they're lucky.

Edit2: This is coming one day after a supervisor in Account Services told me that Sprint is STILL rolling out WiMax. She reiterated it numerous times. I have been told by telesales, account services, just to name a couple, that WiMax is still being rolled out to new markets. According to Sprint, they're going to try to have LTE in I think 295 markets by the end of 2013, covering more than 250 million people. Verizon Wireless 4G LTE is currently in 214 markets, covering more than 200 million people. Sprint has a LONG way to go to even think about catching up. They won't be able to keep their unlimited data plans, either.

Back in September, I went to Dallas. Dallas, as we all should know, has 4G through Sprint. My connection was spotty at best, and when I did get a full connection, it maxed out at 11mbps. Three days ago, I went to a Verizon Wireless store to look at the RAZR Maxx. 24181 kbps connection.. near my home town. Tulsa isn't a 4G market for Sprint. That is why I am switching and will be willing to pay an extra $35 a month.

Journeyman

Re: Whats up with 4G

In another message I asked which phones were Wimax and LTE.  The anwser was all are WiMax.  My present phone is the EVO 4G and has never been on 4G.  Since WiMax is dead guess it will never will.  My question is why would anyone buy a phone from Sprint at this point in time since they have no phones that operate on the system they are installing?

Journeyman

Re: Whats up with 4G

harmlesslyfatal8 wrote:

Yeah, they're obviously not intelligent enough to realise this. I probably won't be affected, but I'm switching anyway. The speeds that I can get with Verizon for just a little more per month? I think I'll take it, especially since I've had so many people continuously tell me that WiMax is still rolling out. They continue to actually reiterate that Sprint is still rolling out 4G, yet they won't give out details, as they don't have them, yet they can tell us, without a doubt, that WiMax is on its way here. It's ridiculous.

They won't inform their customers, they won't even inform their employees of what's going on, so why should I stick around through all of this?

Edit: I just got off the phone with a supervisor in Technical Support. She told me that Sprint was definitely not rolling out more WiMax towers because of the conversion to LTE. Sprint may be adding 4G towers, but they're not WiMax, and they definitely aren't adding any LTE towers currently. Besides, LTE won't be going to any new areas. It'll be going to markets that already have WiMax services. i.e. Dallas, Chicago, Charlotte, etc. Newer markets won't be til Q3, if they're lucky.

Edit2: This is coming one day after a supervisor in Account Services told me that Sprint is STILL rolling out WiMax. She reiterated it numerous times. I have been told by telesales, account services, just to name a couple, that WiMax is still being rolled out to new markets. According to Sprint, they're going to try to have LTE in I think 295 markets by the end of 2013, covering more than 250 million people. Verizon Wireless 4G LTE is currently in 214 markets, covering more than 200 million people. Sprint has a LONG way to go to even think about catching up. They won't be able to keep their unlimited data plans, either.

Back in September, I went to Dallas. Dallas, as we all should know, has 4G through Sprint. My connection was spotty at best, and when I did get a full connection, it maxed out at 11mbps. Three days ago, I went to a Verizon Wireless store to look at the RAZR Maxx. 24181 kbps connection.. near my home town. Tulsa isn't a 4G market for Sprint. That is why I am switching and will be willing to pay an extra $35 a month.

Thanks so much for this post.  VERY informative and very supportive of what i've been saying.  I'm definitely printing this out and adding it to my collection.

Journeyman

Re: Whats up with 4G

THOMSON9541 wrote:

In another message I asked which phones were Wimax and LTE.  The anwser was all are WiMax.  My present phone is the EVO 4G and has never been on 4G.  Since WiMax is dead guess it will never will.  My question is why would anyone buy a phone from Sprint at this point in time since they have no phones that operate on the system they are installing?

Exactly.  your last question leads to exactly why sprint is lying to people about WIMAX.  because why the heck else would anyone buy those phones anymore?  They have to keep telling people that WIMAX is expanding or else they're going to lose millions in the phones just sitting at their wherehouse.

Journeyman

Re: Whats up with 4G

The only reason people should even consider buying a WiMAX compatible device is if they currently live in a WiMAX market. If they don't currently reside in one, or travel to one often, then they're wasting money. They could buy a 4S for the same price to get the same usage out of it, without worrying about not having 4G.

Btw, I have already switched to Verizon. I am on a 10GB plan that I will probably never come close to. I get a 20% discount through my employer, that I would have had to sign a new contract for at Sprint. Anyway, my LTE speeds are tremendously fast. On average during peak hours (8am-8pmish) I get 8-12mbps download. Upload is constantly fluctuating. However, during nonpeak hours, I get insanely faster speeds. I've gotten anywhere from 22mbps to 37mbps download. Upload still fluctuates a lot.

Just giving you guys an idea on what you might look for. If you have any questions, email me at harmlesslyfatal@hotmail.com and I'll get back to you as soon as I can.

Patron

Re: Whats up with 4G

I agree. I was "sold" with the same pitch. Granted, I didn't purchase the phone under duress but it was definitely part of the bargain; that 4g speeds would make the phone more usable and result in more data transfers thus-the extra fee. I know I am responding late and randomly to this thread. Unfortunately I was off and away finishing grad school. But I am not trolling I can promise you that. Please contact me regarding this issue of false and deceptive trade practice by Sprint. If you haven't gathered, by grad school I meant law school and this is looking to me like the beginning of a legal $&!@ storm.

Best,

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