I commute a little over an hour to work. Where I work (26041), my phone goes into "Extended LTE". When it's in Extended LTE, I don't get any texts, I can't access my e-mail, and I can't access any kind of data services, including the internet. At work.
My main questions are
#2. What is the easiest way for me to get out of my contract and switch to Verizon?
Thank you for bringing this concern with the service to our attention, I would like to take a look at the area and confirm that everything is working as expected. Please provide me the nearest cross streets of the location for further assistance.
Thanks for that. From what I see in Moundsville, WV, there are no towers in the immediate proximity to town. The nearest one seems to be 5.7 miles away, outside of Bellaire, OH 43906.
Moundsville has been identified as an area with decreased signal strength. This occurs because the signal strength may vary as you get further from the cell site. I also see that coverage is limited in some areas of town, where services are off-network roaming. I have reported the issue to our network team so that they will be aware of your specific location. You can visit www.sprint.com/network to learn more about what we are doing to improve our network.
It is weird, however, that you're not able to access any kind of services. Are you able to make or receive calls? Do you know if other Sprint users in the area experience the same? Have you tried any troubleshooting steps in your phone? What's the make and model of your device?
I can only receive and make calls. Texts do not come through. I cannot use data of any kind, including basic things like email.
I don't know if other Sprint users experience the same. Other than turning the phone off and back on I don't know what else to try. I have an iPhone 7 Plus.
Thanks for keeping in touch with us jgroves89! The issue has been reported to our Network Team but, I need you to please provide me some account information. For that reason we will need to move our conversation to a Private Message platform. I will continue assisting you there, please check your inbox.
I was told Sprint's network team would be contacting me within 24-48 hours. This was a week ago. I was contacted by no one and the issue remains unresolved.
Looking at going to a Sprint store this weekend and having my contract terminated.