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Faulty Detailed Usage and Call Log - No WiFi Calls Recorded

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Journeyman

Faulty Detailed Usage and Call Log - No WiFi Calls Recorded

Customer since 2000 (17 years) 

I own my own I.T. company and had the first user phone utilizing the internet in florida.  My point?  It's not me, it's your network settings regarding my phone. Fix your problem

I have Called Numerous times for the same problems.
I'm Fed Up, I bill my customers from the phone log.

Previously the WiFi calls were recorded as 4 hours behind Eastern

Time (-9)   I called  about this numerous times and over

approximately 8 calls to sprint support, No Help. The Entire

time I used my S5 this was the case on WiFi, multiple locations.

When I upgraded to the S7 Edge, At first The times and usage were correct, Since December 2016 I've had the below problems.

1. WiFi Calls not being recorded in  detailed usage logs
No, I'm not trying to use my phone to see usage,   on the website

in the detailed usage Not there, not on the monthly bills.

2. Spoardic, sometimes, usually mostly, Duplicate texts, mostly on longer texts

Just since January, I called
01/13/17 23 minutes Trouble Ticket

02/09/17 81 minutes  Trouble Ticket #20187625170209 

Promised call Back, didn't happen

02/13/17 26 minutes Trouble Ticket #20188890-170213

I need Answers, Not Excuses

2 REPLIES 2
Sprint Social Care

Re: Faulty Detailed Usage and Call Log - No WiFi Calls Recorded

Thank you so much for reaching out to us. Let's take a closer look into this. Please check your inbox and reply to the private message that I just sent you.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
Journeyman

Re: Faulty Detailed Usage and Call Log - No WiFi Calls Recorded

Update:

Received call back from Sprint Network Support in Oklahoma last night.

Was told that it is a Sprint Problem with possible cause do to New / Updated Website???

 

Waiting on return call

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