MamaAfrika1.I read that you and your daughter have been having the same issues and most of the time it occurs outdoors. Please provide me the nearest cross streets and ZIP of the ZIP codes of the location where this is occurring.
Thank you for the information, I was able to see that there's not reported service alert in the area for the moment. Since when you've been having these issues? Do you know if any other Sprint customers around of you, are experiencing the same inconvenience? Is this voice, text or data?
I have been having the problem for over two months now and the same with my daughter who lives 200 miles away . The minute we step outside our doors , we do not have service . In the house it goes back and forth . One second I have 4 or 5 bars , the very next second I have almost none or it switches to 3g on me . All I keep seeing is a pop up saying you are not online or other pop ups saying their is a connection problem . Can't even do a simple Google search . Yesterday the phone worked great but like always , it goes back to no service . It is not my phone because they just talked me into buying a new galaxy 8 convincing me it would fix my problems but the problems got worse instead. I can be in a room with 5 people outside , who all have great service and my phone will either be roaming or I have 3g that is non functioning . I have complained enough about this , on the phone with Sprint , in the store numerous times with their problem solving steps with No resolve . After 20 years with Sprint , I will have to go to another company to have cell service . FYI : All these problems started immediately after changing my plan after having the same plan for years . Which is very suspect .
I agree! I have the same problems. When everyone else in the room has fine service I have none. It's so frustrating! And scary that I don't have a reliable phone most of the time.
I was having the problem with my galaxy 6 after I changed my plan . After numerous attemps to have the problem fixed and not getting anywhere , they convinced me to purchase a new galaxy 8 , only to have even more problems . My daughter's phone is also new and is a Iphone 8 and has the same problems . She cannot get service once she steps out out the house . Like I said before , we can't even get a simple Google search or use our GPS.