I'm having the same issue in Pennsylvania. Sprint insists there is nothing wrong with their network. They even had me send my new phone back to Samsung for diagnostic/repair. Was two weeks without a phone just to have Samsung tell me there is nothing wrong with the phone. According to Sprint we have LTE in this area. The best my phone will get is 2 bars on 3G unless I'm standing under their tower. Looking for a new carrier because I can't do anything with Sprint for $80/month.
I've given cross streets to a couple different agents on here. They tell me there are no issues. Even claim to have sent technicians out to the towers to check. According to the local Sprint store, they are correct. There are no issues, Sprint just sucks! The guy at the store has AT&T. That's got to tell you something when the guy selling service won't use it. The biggest complaint the store gets is no data connections.
Don't recall ever hearing that name. Looking at their website it looks like they covered WV, VA, and a small section of southern PA. I'm in the very NW corner of PA so I'm guessing probably not Ntelos.