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Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

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Community Manager

Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

Folks, our network team is working on an issue affecting voice and text service in Southern Virginia and West Virginia customers (Shentel markets).   There should be no impact to data services at present. Engineers from Sprint and Shentel are hard at work to get services back to normal as soon as possible. Please bear with us.


Community Manager


Captain of the Pirate Ship the Vicious Cream Puff


Have a question about your Sprint Service? Feel free to create a discussion in the appropriate space.
Did you get the help you needed? Be sure to mark the answer an "Accepted Solution".



1 REPLY
Community Manager

Re: Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

Services were fully restored to the areas affected around 2:00 AM. If you're still having issues making calls or texting to other Sprint customers, please restart your device. Feel free to create a discussion if you are having other service issues.

Community Manager


Captain of the Pirate Ship the Vicious Cream Puff


Have a question about your Sprint Service? Feel free to create a discussion in the appropriate space.
Did you get the help you needed? Be sure to mark the answer an "Accepted Solution".



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