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Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

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Community Manager

Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

Folks, our network team is working on an issue affecting voice and text service in Southern Virginia and West Virginia customers (Shentel markets).   There should be no impact to data services at present. Engineers from Sprint and Shentel are hard at work to get services back to normal as soon as possible. Please bear with us.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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Community Manager

Re: Service Impacts to Voice/SMS Southern Virginia and West Virginia Shentel Markets

Services were fully restored to the areas affected around 2:00 AM. If you're still having issues making calls or texting to other Sprint customers, please restart your device. Feel free to create a discussion if you are having other service issues.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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