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Handset Network Error Messages Handset Display Error Description Action Error Code #2048 Network Busy. Please try again. There is too much phone and data network traffic. This   error message appears after 60 seconds of not being able to acquire a traffic   channel. Click Retry or Cancel. If error   continues, contact Customer Care. Error Code #3000 Network timeout. Please try again. Traffic channel is open but your phone is getting no response from   network. This error message appears after 60 seconds of no response. Click Retry or Cancel. If error   continues, contact Customer Care. Error Code #4000 Network timeout. Please try again. You have a Mobile IP connection but no response from the network. This   error message appears after 60 seconds of no response. Click Retry or Cancel. If error   continues, contact Customer Care. Error Code #1012 Could not prepare services. Please try again later. If the problem   persists, you may need to contact Customer Care. Your over the air activation did not go through. Click OK. If the problem persists, contact Customer Care.
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Mobile IP Error Codes on the Handset Handset Display Error Description Action Error Code 64 Unknown error. Sign in failed. Please try again. If the problem persists,   turn your phone off then turn it on again. Unknown   error. Reason unspecified by the network Continue   trying or power cycle the device. Click Retry or Cancel. If the error   persists, contact Customer Care. Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone   off then turn it on again. Your   phone and the network cannot determine the why or what of the error. Click   Retry or Cancel. If the error continues, contact Customer Care. Error Code 66 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. There   is too much phone and data network traffic. Click   Retry or Cancel. If the error continues, contact Customer Care. Error Code 67 Registration failure. Your username and/or password may be incorrect.   Please try again. Note: Repeated entries of an invalid password during a   24-hour period will result in a 20-minute suspension. A suspended username   may not be used until the suspension expires, even when submitted with the   correct password. If this problem persists, you may need to contact Customer   Care. Authentication   failed.  This could be a result of   improper provisioning. or a change to your username or password. Click   OK. Another screen must appear that gives the you 3 options: Try Again Restart Cancel NOTE: Unless phone is an Android device. NOTE: If the you select the [Restart]   option, the phone should display yhe "Preparing Data Services" If successful, the you        are taken to their  application. If unsuccessful, Error        1012 appears. If   the error continues, contact Customer Care. Error Code 68 Network error.  Sign in failed. Please   wait a moment and try again. If this problem persists, you may need to   contact Customer Care. Authentication   failed. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 69 Your device requested a session lifetime that is too long. If this   problem persists, turn your phone off, turn it on again, then try again. Session   too long to be held on the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 70 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   did not understand the message requested Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 71 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   did not understand the reply message to the device. Click   Retry or Cancel. If   the error continues, contact Customer Care.. Error Code 72 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   system error. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 73 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   system error. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 74 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Requested   network channel unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 75 System error. Sign in failed. Please wait a moment and try again. You may   need to go to Settings and select Update Data Profile. If this problem   persists, you may need to contact Customer Care. Requested   network channel unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 76 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Requested   network node too distant from device. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 79 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   not recognizing the device Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 80 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home   Agent may not be responding. Please try again. If this problem persists, you   may need to go to Settings and select Update Data Profile. Home   network unreachable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 81 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home   Agent may not be responding. Please try again. If this problem persists, you   may need to go to Settings and select Update Data Profile. Network   is unreachable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 82 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home   Agent may not be responding. Please try again. If this problem persists, you   may need to go to Settings and select Update Data Profile. Network   port is unreachable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 88 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home   Agent may not be responding. Please try again. If this problem persists, you   may need to go to Settings and select Update Data Profile. Network   is unreachable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 96 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Sprint. Nonzero home address   requested. Network   is unreachable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 97 Network error. Sign in failed. Please wait a moment and try again. You may   need to go to Settings and select Update Data Profile. If this problem persists,   you may need to contact Customer Care. Missing   data when trying to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 98 Network error. Sign in failed. Please wait a moment and try again. You may need   to go to Settings and select Update Data Profile. If this problem persists,   you may need to contact Customer Care. Missing   data when trying to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 99 Network error. Sign in failed. Please wait a moment and try again. You may   need to go to Settings and select Update Data Profile. If this problem   persists, you may need to contact Customer Care. Missing   data when trying to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 100 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Missing   data when trying to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 101 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Missing   data when trying to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 104 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   data protocols not met. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 105 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   data protocols not met. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 106 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Too   much time has lapsed since attempting to contact the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 128 Unknown error. Sign in failed. Please try again. If the problem persists,   turn your phone off then turn it on again. Reason   unspecified Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 129 Unknown error. Sign in failed. Please try again. If the problem persists,   turn your phone off then turn it on again. Reason   unspecified Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 130 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Mobile   device failed authentication Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 131 Sign-in failed. Your  username and/or password may be incorrect. Please   go to Settings and select Update Data Profile. If this problem persists, you   may need to contact Customer Care. Failed   authentication Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 132 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Registration   Identification could not be matched to what the network expected. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 133 Sign-in failed. Your username and/or password may be incorrect. Please   try again. If this problem persists, you may need to contact Customer Care. Poorly   formed Request to the network Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 134 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   is busy Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 135 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Unknown   data passed to the network, Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 136 Unrecognizable Home Agent Addresses. Please try again. You may need to go to   Settings and select Update Data Profile. If this problem persists, you may   need to contact Customer Care. Requested   channel back to the device unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 137 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Requested   channel back to the device unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 138 System error. Sign in failed. Please wait a moment and try again. You may   need to go to Settings and select Update Data Profile. If this problem   persists, you may need to contact Customer Care. Request   to or from the network unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 139 System error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Request to or from the network unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 140 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Request to or from the network unavailable Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 141 Network error. Sign in failed. Please wait a moment and try again. If this   problem persists, you may need to contact Customer Care. Network   Error Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 256. Registration error due to the device data not sent   correctly. Click   Retry or Cancel. If   the error continues, contact Customer Care. Error Code 400 Invalid request. Please try again. If the problem persists, it is likely that the service you   are seeking is incompatible with your browser. Bad Request. The request could not be understood. Please   try again. If the problem continues, it is likely that the service is   incompatible with the browser. This is not a Boost network, device, or a browser issue.   It is a limitation set up on the web site trying to be accessed. Error Code 401 Improper authentication. Please try again. If the problem persists, it is likely that you provided   incorrect credentials. The requested service requires proper authentication. If   the browser supports basic authentication, it will show a dialog asking for a   user-name and password, if the browser doesn't show this, it won't be able to   complete this request. Each   web server manages user authentication in its own way. A Web Master, at the   site typically decides which users are allowed to access the URL. This person   then uses Web server software to set up those users and their passwords. If   you need to access the URL (or you forgot your user ID or password), only the   security officer at that site can help you. You will need to contact the Web   Master for that site for any additional support. This   is not a Boost Network or Device issue. Error Code 402 The request from your browser cannot be satisfied by the server. Payment   Required. The request for service on the server could not be   completed due to service closure based on account delinquency. The account   will be re-activated once the responsible party has paid any remaining   overdue balance. Contact   the webmaster of the site to determine requirements for accessing the site. Not a Boost Network or Device Issue. Error Code 403 Access forbidden. The web page or document you requested is restricted. The service you requested is restricted and not available   to the handset browser. The restriction can be based on the IP-address,   hostname, browser software, time-of-day or other variables. Try   again later. Access   is forbidden by the administrator of the site you are attempting to access. Boost   cannot request access to the site. Error Code 404 Document not found. The server has not found anything matching the URL   requested. The condition may be temporary or permanent. Verify   that the URL has been entered correctly. If   correct, the page cannot be located due to an issue with the page itself. Boost   cannot locate the new address for the site. Error Code 406 Not Acceptable. This error occurs if the web server detects that the only   response it can generate is not acceptable by the device. This error occurs   very rarely with web browsers, because most devices accept any data returned   from the server. Try   again later. If the issue continues, the page they are trying to access may   not be available from your handset. . Error Code 408 Server timed out. The server timed out while waiting for the request. The   server did not receive a complete request within a certain amount of time. Try   again later. If   you are still getting this error message regularly, contact Customer Care. Error Code 410 Gone. The requested page or document is no longer available at   the server and no forwarding address is known. The   page you tried to open is no longer available on that site. Error Code 502 Bad Gateway The server received an invalid response in its attempt to   fulfill the request. This   error is due to a bad response from the server for the web page they are   trying to access. Error Code 503 Service Unavailable The request was not completed. The server is temporarily   overloaded or down. Try   again later. Error Code 504 Gateway Timeout The Wireless Data Server did not receive a timely response   from the server it accessed in its attempt to complete the request. The   issue is not with the customer’s phone but there are a few things you can   recommend to the customer: •1.        Retry the web page again. The error may only be   temporary; trying the page again will often be successful. •2.        Come back later. Since this error message is an issue   with the web site's network or a server that it communicates with, everyone visiting   this site is probably experiencing the same problem. •3.        If you can't wait any longer for the problem to be   resolved, contact someone for the website and let them know you are receiving   an error. NOTE: The webmaster of most Internet sites can be reached via email at   webmaster@website.com, replacing website.com with the actual website name. Communication Error Handset Error. Click   Retry or Cancel. If   the error continues, contact Customer Care.
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Multimedia   Errors Error Description Handset Display Action Error M01: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error M02: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error M03: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Content Provider if problem with specific sites. Click   Retry or Cancel. If the error   continues, contact Customer Care. M29 Error: Audio playback error Audio   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M30 Error: Video playback error Video   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M32 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M33 Error: Audio format of the clip is not supported Audio   format of the clip is not supported. Click   Retry or Cancel. If the error   continues, contact Customer Care. M34 Error: Video format of the clip is not supported Video   format of the clip is not supported. Click   Retry or Cancel. If the error   continues, contact Customer Care. M35 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M36 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M37 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M38 Error: General playback error General   playback error. Click   Retry or Cancel. If the error continues, contact Customer Care. RTSP Error 400: Invalid Request. Please try again. If the problem exists it is likely that   the service you are requesting is not compatible with your multimedia player. Invalid   request. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 401: Authorization Required. Please enter a user name and password. Authorization   required. Click   Retry or Cancel. If the error continues,   contact Customer Care. RTSP 404: The requested clip was not found on the server Requested   clip URL not available on content server Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 408: Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again. Server   timed out -Network congestion orgateway problem Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 462: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 500: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 501: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem.. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 502: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 503: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 504: Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again. Server   timed out - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error 505: This is a general network error. When you encounter this error wait a few   hours and try again later. This   is a general network error. Click   Retry or Cancel. If the error   continues, contact Customer Care.
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