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Bad Reception

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Journeyman

Bad Reception

I have a Galaxy S10 and S10+.  I have had good reception at home for the last year, but recently about a month ago the reception has been very poor and a lot of places that I go also are now very poor with lots of data dropouts.  In the past I have disabled band 25 and this has helped, but does not seem to make a difference now.  I have all bands enabled now but bars are only 3 when they used to be full.

9 REPLIES 9
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Sprint Social Care

Re: Bad Reception

Hey, what's going on with your service? Give me some dets. 

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GrandMaster

Re: Bad Reception

the agent is needing additional info to figure out what is going on...like...

 

 

-where are you? zip code and closest cross streets to the problem area... no physical address unless you send it to the agent via pm..

 

-are both phones running into this or only one of them?

 

 

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Sprint Social Care

Re: Bad Reception

Thanks @fireguy_6364. Is this happening in multiple locations? Send us the nearest cross streets and ZIP code in a private message. Let's check it out. 

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Journeyman

Re: Bad Reception

Both phones experience the problem.

Zip code: 46530

Cross street: Old Valley Loop & Woodhurst Rd.

As I said we have had the phones for about a year with good reception and about a month ago the reception has just gotten bad.  Been at the same home for over 30 years so that did not change, phones did not change, something else changed?

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Sprint Social Care

Re: Bad Reception

Thanks for info @ dakolberg. I've reviewed the area & there's normal activity. I've also checked for any know issues as it relates to the s10/s10+. Have you ensured that your phone's software is up to date? If not, please do & let me know if there's any improvement. 

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Journeyman

Re: Bad Reception

Both phones are up to date with latest updates :

Software Version G975USQU3DTE8

Hardware Version REV1.0

Android Version 10

Android security Patch June 1, 2020

 

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Sprint Social Care

Re: Bad Reception

Alright then. Try the following steps: 

1.From the home screen, swipe down the Status bar.

2.Tap the Settings icon.

3.Tap System update.

4.Tap Update PRL.

5.Once the PRL update is complete, tap OK.

6.The PRL is now up to date.

Tap Update Profile.

7.Once the profile update is complete, tap OK.

8.The data profile is now up to date.

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Journeyman

Re: Bad Reception

I get an error when I go to Update Profile.

I reset the phone and tried to update profile again.  Got message please wait.

Will see if it is better.

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Sprint Social Care

Re: Bad Reception

Let us know if you see change. 

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