cancel
Showing results for 
Search instead for 
Did you mean: 

Blackberry Keyone Network Issue

Highlighted
Journeyman

Blackberry Keyone Network Issue

Hi guys,
I recently brought a second hand BB KeyOne and found that it wasnt updated to the latest version, It also refused to update always failing about half way and rebooting.

I came on here and stupidly didnt do enough research and installed some American version to some locked network. Which produced a "card innvalid and wouldn't pick up on my local (Australian) network providers service"

Have i completley stuffed this all up or is there a way to save the phone.
From memory it was a PRD something - 003

I really hope this can be worked out as i just got the phone

Version Info:
BBB100-3
Software Version:
ABT855
Hardware Version
PRD-63118-003

5 REPLIES 5
Highlighted
Sprint Social Care

Have you thought about resetting the whole phone completely? It'll reset it to the original state and you can try to install the update to the latest version from there on. 

Highlighted

you mean factory reset?
Highlighted

Yeah, a factory reset. I always space on the name 🤦

Highlighted

I did a factory reset and it still says invalid card.  

IMG_3144.jpg

IMG_3145.jpg

  

Highlighted

Send a Private message with the IMEI of the device. It's saying that it's not associated with an account, that could be a reason too. 

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat