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Call Failure but Data/Text work fine.

Journeyman

Call Failure but Data/Text work fine.

Experiencing an issues where both lines have data and text working but every time we try to make a call it doesn’t go through and just says call failure. Tried to do service update and reset network settings with no success. Curious if any had similar issues or suggestions to fix.  Thanks. 

5 REPLIES 5
Sprint Social Care

Re: Call Failure but Data/Text work fine.

 

tyguy63

Hey! I would like to take a look at the area, just to disregard the possibility of an outage and we can go from there. Provide me the nearest cross streets and ZIP code. 


Kryshna
Sprint Social Care
Journeyman

Re: Call Failure but Data/Text work fine.

Thanks. Zip code: 85208. Streets: Power and Southern. 

Sprint Social Care

Re: Call Failure but Data/Text work fine.

I can see there's an outage affecting the service at the moment, based on the updates it started yesterday and the network team is aware of the situation, they are currently working to have it resolved as soon as possible. In the meantime, try to make a call with the roaming option on, on the phone. 


Kryshna
Sprint Social Care
Journeyman

Re: Call Failure but Data/Text work fine.

Okay I’ll do that. Thanks for the assistance and quick response!

Sprint Social Care

Re: Call Failure but Data/Text work fine.

Not a problem, and thank you for reaching out to us here. 


Kryshna
Sprint Social Care
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