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Can't make any calls

Journeyman

Can't make any calls

So starting this Monday, every time I make a call I get the message "Your account is not authorized to make calls to this number..." It has also been happening when I dial *3. I can get a call out once in a while, but most of them don't. I need help! 

3 REPLIES 3
Wizard

Re: Can't make any calls

I know that is never good. Have you done any troubleshooting on the phone?

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: Can't make any calls

I've done all I can on my side. I reached out on twitter and the customer service person said they refreshed my device on their side. I turned off my phone for a few mins and I still cannot make phone calls. I'm still getting the recording of 'Your account is authorized..." 

Wizard

Re: Can't make any calls

I'd like to dig further into your account. I'll send you a private message so I can get some info from you.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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